Cornerstone Family Healthcare is actively recruiting for a Program Coordinator to join our growing team in Binghamton, NY.

RATE OF PAY/SALARY: $23.00 per hour

WORK LOCATION(S): Binghamton, NY

STATUS: Full Time

CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

CORNERSTONE’S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.  

General Purpose:

The Program Coordinator will provide overall administrative supervision to the Department(s).

Description of Duties:

• Provides overall oversight to the department including but not limited to patient satisfaction, patient flow and cycle time, administrative supervision of department staff and problem solving any issues that arise. 
• Ensures that staff provide excellent customer service at all times including but not limited to greeting patient as they enter the department/work area and engaging patients in a professional and courteous manner. 
• Consistently monitors the patient services function and ensures that all policies are met including but not limited to demographic information updates, accurate data entry and insurance eligibility, to ensure accurate and complete billing claims (e.g. posting).  
• Oversees and maintains department schedules for providers. 
• Manages time and attendance for all department staff under their supervision, including paid time off approval.
• Manages the patient complaint process within the department. Reports all major issues to their supervisor. 
• Collaborates with Human Resources and the Supervisor to meet all Human Resources requirements within the department including but not limited to recruitment, disciplinary action, and performance evaluations. Also, ensures that department staff are in compliance with policies regarding annual health assessments and mandatory staff education. 
• Assists in developing and implementing onboarding and training for new and existing staff. 
• Actively participates in department meetings, including the timely preparation of department reporting.
• Ensures that patient satisfaction surveys are done as required by regulatory agencies. 
• Acts as an Administrator on Duty.
• Provides support for patients in need of referrals for specialty care. 
• Monitors the daily reconciliation of payments ensuring that the daily balances of cash collection are accurate. 
• Ensures that patients are provided with appropriate referrals to managed care companies to apply for insurance or the Patient & Enabling Services Department for sliding fee scale. 
• Ensures that the reception area is clean and orderly.
• Attend and participate in department, All Staff and other required meetings. 
• Be familiar with and adhere to all clinical, administrative, and general policies and procedures as outlined in the CORNERSTONE Policy and Procedure Manual and Employee Handbook.
• Maintain confidentiality of all aspects of CORNERSTONE including, but not limited to, patient confidentiality, financials, and employee relations. 
• Performs other related duties as assigned.

• 2-3 years of supervisory experience
• 3-5 years’ experience working in medical office setting
• Excellent computer, organizational and interpersonal skills