Job Summary: 

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.    

The Navigator Team Coordinator facilitates the work of the navigator staff. They support the mission and values of Maple City Health Care Center, Inc. by supporting patients and non-patients in accessing affordable health care and social services. We are looking for a talented and motivated individual who is passionate about health care and is eager to contribute to a collaborative team.   

Duties and Responsibilities:

• Coordinates the work of the navigators 
• Supervises members of the Navigator team 
• Facilitates Navigator training 
• Collaborates to create agenda and host team meetings 
• Coordinates with Human Resources for new staff and exiting staff 
• Maintains documentation of navigator workflows 
• Represents Maple City Health Care Center as the team coordinator with community partners, including IPHCA and Goshen Health 
• Participates in outreach activities to raise awareness about health insurance options and navigator services 
• Assists patients and non-patients in accessing insurance information and coverage through Medicaid and the Marketplace 
• Maintains certification as an Indiana Navigator and as a Certified Application Counselor 
• Helps patients access in-house affordability resources 
• Helps patients access Goshen Hospital Financial Assistance Program 
• Other duties that support our shared work, as assigned 
• Demonstrates effective interpersonal skills 

Required Skills and Abilities:

• Certification as an Indiana Navigator required  
• Certified Application Counselor preferred; training provided  
• Experience in cross-cultural settings  
• Effective interpersonal skills 
• Bilingual in English/Spanish required 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience:

• Bachelor’s degree preferred, especially in social work or related field 
• At least one year’s experience providing navigator and/or social services 
• Leadership or managerial experience strongly preferred  

Requirements:

• Ability to perform considerable time sitting and reaching.  
• Transportation to travel between health center sites   
• Ability to perform prolonged periods of time in front of a computer.  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work 
• We are required by federal law to verify identity and eligibility to work in U.S. 

What We Offer:

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement) 
• Opportunities for professional development and growth 
• A supportive and inclusive workplace culture 
• The chance to make a meaningful impact on the healthcare experience in our community 

How to Apply: 

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply. 

Equal Opportunity Employer: 

Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.