We are seeking a dedicated and detail-oriented Consumer Loan Support Specialist to join our team. In this role, you will perform a variety of support duties related to the processing of consumer loan applications and the delivery of lending products and services to our members. You will need to have a thorough understanding of the credit union's Consumer Lending Policies and Procedures, as well as a strong grasp of all banking systems and software applications relevant to the position.

Essential Functions & Responsibilities:

• Resolve issues with titles using various methods until the issues are completely corrected.
• Work on consumer loans as assigned by loan officers. Perform loan servicing duties including processing all consumer loans, E Oscar, reporting, and maintenance in Velocity. Execute administrative duties with high accuracy.
• Handle projects and special assignments within the consumer lending department. These projects can range from short-term (one day) to long-term (several months).
• Order and coordinate reviews of required due diligence items such as credit reports, OFAC checks, appraisals, environmental reports, flood certificates, insurance certificates and/or binders, UCC filings, etc.
• Serve as a secondary relationship contact for customers within the Member Business-Commercial portfolios. Respond to telephone inquiries and assist customers with problem resolution, walk-in coverage, and general questions regarding commercial loan products and services, including loan advances.
• Assist the residential loan servicing team as needed.

Benefits: At Quincy Credit Union, we believe that our employees are our most valuable asset. That's why we're committed to providing a comprehensive benefits package designed to support your health, well-being, and future financial security. Here's a summary of the benefits you can expect as part of our team:

1. Health Insurance: We offer competitive health insurance plans, including medical, dental, and vision coverage, to help you and your family stay healthy and happy.
2. 401(k) Retirement Plan: Take advantage of our generous 401(k) retirement plan with a company contribution of 10%. Start building your nest egg for the future with confidence.
3. Paid Time Off (PTO): We understand the importance of work-life balance. That's why we provide generous paid time off, including vacation days, holidays, and sick leave.
4. Employee Assistance Program (EAP): Access confidential counseling, financial assistance, and other support services through our Employee Assistance Program, because your well-being matters to us.
5. Professional Development: We invest in your growth and development with opportunities for training, workshops, and tuition reimbursement to help you reach your career goals.
6. Wellness Programs: Stay healthy and active with our wellness programs, including fitness classes, wellness challenges, and access to resources for maintaining a healthy lifestyle.
7. Life and Disability Insurance: Gain peace of mind with life insurance coverage and disability insurance options to protect you and your loved ones in unexpected circumstances.
8. Employee Recognition: We believe in recognizing and celebrating your contributions. From peer-to-peer awards to milestone celebrations, we value your hard work and dedication.

• Thorough understanding of Consumer Lending Policies and Procedures.
• Proficiency in banking systems and relevant software applications.
• Strong problem-solving skills and the ability to resolve issues with titles.
• Attention to detail and high accuracy in performing loan servicing duties.
• Excellent customer service skills and the ability to handle telephone inquiries and assist customers with problem resolution.
• Ability to handle multiple projects and special assignments efficiently.