Type: Regular, Full- Time

Schedule: Monday – Friday 8:30am – 5:00pm; (start and end times could occasionally fluctuate slightly to meet client demands)

Reports to: Housing Services Manager

Location: Fresno

Pay Range: $25.00 - $29.40/hourly (depending on experience)

 Benefits: Medical plan options, Dental, Vision, Life & EAP Employer paid, 403(b) with Company match, 11 paid holidays per year and a generous PTO accrual! 

SUMMARY:

This Case Manger will be assigned and connected to those clients/families impacted by Domestic Violence and found eligible for DV MMC Housing programs: Welcome Home housing project-a tenant based project operated with HUD funding and under HUD guidelines. This position will also provide Welcome Home "housed" client’s comprehensive in-home case-assessment; plan development; housing support and monitoring. The Case Manager will provide direct case services including advocacy, support, goal setting, continuous safety planning, assistance in identifying options, evaluation of needs and information and assists the clients in making necessary community linkages to support their self-sufficiency goals. This position will work in coordination with the Fresno Housing Authority for housing approvals and payment processing.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as answering the hotline or working in the shelter.

Duties and Responsibilities:

• Manage a full case load of clients/families connected to the Welcome Home Housing Project; and who have been impacted with housing barriers due to Domestic Violence, in need of ongoing services coordination, resources and support ensuring that case management advocacy and support necessary at meetings for clients; court, TDMs, etc.;
• Build and establish positive rapport with clients/families working from a client centered and trauma informed approach;
• Collaborate with the MMC Housing Locator regularly, in order to ensure that the client/family connected to Welcome Home project is provided with the appropriate housing options/resources; with the goal of the client/family obtaining stable housing. May include review of client/family needs for available housing units, and the necessary support needed during the initial qualification processes of client/family obtaining housing- in coordination with MMC Housing Locator;
• In conjunction with the MMC Housing Locator identify appropriate workshop topics for clients that will support goals and promote their self- sufficiency achievement- life skills, financial literacy, parenting, linkages to institutions of learning, job skills training sites and others. Work cooperatively with the self-sufficiency training/workshop resources to ensure that clients receive the most comprehensive Independent Living skills training possible.;
• Identify barriers to services and develop strategies with the client to overcome them;
• Assist client/families connected to Welcome Home housing in attaining the necessary funding (either through employment or mainstream/other incomes) to remain in housing beyond the Welcome Home program period;
• Conducts home visits with families in order to develop case plans that will focus DV survivor and their children toward meeting and achieving their safety, legal, clinical and ongoing housing needs/goals;
• Works cooperatively, coordinates and supports the MMC Transitional Projects, Emergency Safe House, Clinical staff, and Legal Services, as well as other areas of the MMC organization, to insure appropriate client referrals and participation in services;
• Must input case management narrative and data with completeness, accuracy and timeliness.
• Conducts ongoing home safety assessments; safety planning, in order to address safety issues and concerns;
• Meet with clients on a regular basis to monitor goal achievement, provide the necessary support to identify/address barriers to services, and to make ongoing referrals for needed services;
• Support child/parent activities focused on building positive family relationships in coordination with the MMC Children’s team;
• Ensure all required MMC agency and FMCoC documentation is maintained and current, per HUD Project requirements; ensures the appropriate stats and reports are completed – as per the project mandates and HUD reporting requirements;
• Attend and participate in FMCoC meetings as required and assigned by MMC Management.
• Keep case files maintained, up to date with case plans and programmatic needs that meet the developed project implementation plans and as per the agency requirements;
• Maintain confidentiality of client records and information per VAWA and VOCA regulations.
• Work with supervisory and management staff to achieve programmatic expectations;
• Participate in program development and contribute to the ideas pertaining to the enhancement and efficiency of service delivery;
• Participates in case reviews, family assessments, staff training, team meetings, and 1:1 meetings with the Housing and Data Manager, in order to properly communicate any necessary and relevant information pertaining to staff development, goal setting, and programmatic updates;
• Will require the use of personal vehicle when agency vehicle is not available, as this position requires regular mobile advocacy;
• Works with required projects guidelines and follows agency policies and procedures;
• Regular attendance and promptness are considered part of each employee’s essential job functions.

REQUIRED EDUCATION AND EXPERIENCE:

• A minimum of 1 year of experience and knowledge of Public Housing and Housing Authority programs and services;
• Bachelor's Degree preferred (Social Work, Criminology, Health and Human Services, Sociology etc);
• Two years of case management experience in domestic violence or human services field preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual in Spanish, preferred;
• Willingness and ability to work independently, primarily in the homes of families;
• Ability to make decisions which may have moderate to major impact on the operation of program and/or agency (general operations to funding);
• Capacity to problem solve, handle crises, and work with families and children of various cultures and socioeconomic backgrounds;
• Approach to working with families in an empathic, nonjudgmental, respectful, and professional manner;
• Ability to understand the needs of families and a willingness to address their concerns with action designed to create change;
• Experience using Apricot Client Management System;
• Demonstrate ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/ disabilities and sexual orientations;
• Ability to work in a team environment;
• Ability to manage a high volume of work efficiently and effectively;
• Strong oral and written communication skills;
• Ability to build strong partnerships and relationships within the community;
• Strong understanding and knowledge of Domestic Violence, cycle of violence, and the intersection of Domestic Violence and Homelessness;
• Ability to effectively communicate in English;
• Capacity to problem solve, handle crisis, and work with families and children of various cultures and socioeconomic backgrounds;
• Ability to work in a team environment;
• Ability to handle high volume desk in an organized manner
• Ability to write routine reports and correspondence;
• Must have the ability to work occasional evenings;
• Must have reliable transportation;
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Proficient in Microsoft Office (Word and Outlook);
• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility;
• Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations;
• Ability to understand the needs of families, individuals, and children; and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto.
• Must be insurable at all times at standard rate by set by MMC insurance carrier;
• Must pass tuberculosis test, drug test and background;

PHYSICAL DEMANDS:

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less)/
• Must be able to convey information to others effectively- frequent
• Must be able to speak with clarity so others can understand the information being delivered - frequent
• Lift up to 10 pounds – occasional to frequent
• Lift up to 25 pounds – infrequent
• Push/pull – occasional to frequent
• Reach with hands and arms- frequent
• Sit- Excessive
• Stand – occasional to frequent
• Stoop, kneel, crouch or crawl – occasional to infrequent
• Talk or hear – frequent
• Use hands to finger, handle or feel- frequent
• Walk – excessive
• Fine Dexterity – Both – frequent
• Typical noise level – quiet
• Repetitive use of hands – frequent
• Hearing – ability to hear instructions - frequent
• Grasping: simple/light: - frequent
• Oral Comprehension - high
• Oral Expression - high
• Deductive Reasoning- moderate to high
• Speech clarity – high

WORK ENVIRONMENT:

• Indoors, environmentally controlled
• Normal office noise level

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.