Join our team in Rancho Cordova at Renewal by Andersen of Sacramento! We're hiring an Operations Administrator to track, update and maintain completion of projects while collaborating with homeowners to ensure a smooth and efficient customer experience. This role requires a large focus on strong communication, attention to detail and customer satisfaction.

Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!

Responsibilities include, but are not limited to:

• Provide Signature Service by being a single point of accountability for customer fulfillment
• Get assigned projects completed, and paid in full, while navigating back orders
• Troubleshoot and resolve issues to avoid escalation
• Coordinate with other departments to solve problems
• Maintain detailed notes and files on projects 
• Maintain and strategize presentations
• Provide exceptional customer service
• Manage and maintain internal communication
• Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned

Benefits:

• Medical, Dental, Vision, and supplementary benefits
• PTO at an accrual rate that equals 112.08 hours in a calendar year
• 8 Paid Holidays PLUS a holiday off of your choice
• 401k with employer match

• High school diploma or equivalent
• 1+ years of previous customer service experience, customer relationship skills, and data entry
• Excellent computer skills, including Microsoft Suite; Word, Excel, Outlook, Smartsheet and database experience
• Able to work in a highly functioning, fast paced team environment while delivering world-class homeowner experience
• Demonstrated ability to overcome objections, problem solve, negotiate positive outcomes, and represent a positive image of the company
• Strong verbal and written communication skills
• Ability to build relationships at all levels and with homeowners
• Ability to multi-task, and juggle competing projects while meeting deadlines

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include English verbal speech and written communication. The position requires the ability to occasionally lift up to 10 pounds. This position requires driving.