The Retreat at Sandy Springs is seeking a Concierge to join their team! 

Shift details: Full Time

Concierge

Monday- Friday; Every other weekend required 

PURPOSE

Concierge

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

Concierge

CUSTOMER EXPERIENCE

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest 
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families, or visitors and ensures wait times are minimal 
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates apply online or capture the candidate’s information onsite to launch the recruitment process 
• Answers incoming calls and resident calls within two to three (2 – 3) rings with the appropriate community greeting message and identification 
• Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient 
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announces the caller to the community associate 
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, other 
• Sends get well cards to residents in the community (obtains community leaders' signatures before delivering card) 
• Sends sympathy cards to families and/ or responsible parties as needed (obtains community leaders signatures before delivering cards) 

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EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

• Education: High School Diploma/ GED required 
• Proven customer service experience and skills 
• Knowledge and experience in the Senior Living Industry preferred