Job Title:  Group Sales Coordinator  

Department:  Group Sales  

Position Type:  Seasonal   

Reports To:  Regional Director of Sales  

Date:  February 3, 2025  

Basic Function:  

The Group Sales Coordinator will be responsible for assisting the Group Sales Department and providing support in achieving Cowabunga Vegas’ sales goals.    

Essential Duties & Responsibilities:  

• Responsible for the overall success and coordination of Group Sales events (20-99 Guests) and birthdays at Cowabunga Bay or Cowabunga Canyon.   

• Receive and actively respond to group sales inquiries through our booking software Tripleseat, email, and daily phone calls. Keep accurate log and/or create contact information in Tripleseat for follow-up.   

• Assist Group Sales Managers & Regional Director of Sales with driving sales through proactive outreach to corporate and area businesses, community centers, schools, and organizations.   

• Prepare and coordinate group logistics and materials daily for booked events (i.e. tickets and/or wristbands, reserved space, and food & beverage).  

• Process Banquet Order Forms, Invoices and Kitchen Sheets in Tripleseat. Collect payment in Accesso and/or Tripleseat. Maintain accurate record of all transactions, via department standard operating procedure.   

• Work alongside the Groups Admin and Customer Service Representatives to ensure lead forms, phone calls, and voicemails are responded to within 24-48 hours of submission.   

• Be present and maintain the overall flow and check-in process at Cabana Check-In. Greet all groups, assist with walk backs to reserved space and facilitate the overall standard of service throughout the day.   

• Support the Birthday Coordinators each day; assist with collecting payment, walk backs, distribution of tickets and/or wristbands and food service, as needed.  

• Work closely with other departments to ensure the components of all group events are achieved. Liaise with other departments to meet expectations.    

• Ensure daily checklists are completed by the Birthday Coordinators and follow-up on task items, as needed.   

• Provide general administrative support for the Group Sales Department by assisting with site visits, ordering supplies and other tasks, as assigned.   

• Facilitate and monitor online donation request program.   

• Attend trade shows and other marketing events to promote Cowabunga Vegas Waterparks.  

• Adhere to company requirements, demonstrating the utmost integrity in all professional and personal matters.  

• Complete other duties and tasks as assigned by the Group Sales Managers and Regional Director of Sales.   

Department Qualifications:  

• Understands and supports Cowabunga Vegas Waterparks’ culture.  

• High School Diploma or Equivalent.  

• Event coordinating experience desired but not required.   

• Uses excellent judgment.  

• Must be well organized and flexible to meet time, priority and workload demands.   

• Must be able to work varied shifts, including evenings, holidays and weekends.   

• Works effectively with others, on all levels, in a positive and professional manner.  

• Has excellent communication skills which include the ability to use clear, concise, and grammatically correct written and oral language in all aspects of interaction with Guests, Team Members, and Directors.  

• Has the ability to multi-task in a fast-paced environment.  

• Proficient in Microsoft Word, Excel and Outlook.   

• This position may require standing for long periods of time outdoors, exposed to the elements of nature, including but not limited to hot temperatures and rain.  

• Is flexible, adaptive, and a team player.  

• Reliable transportation.  

Requirements  

• May be required to stand for long periods of time.  

• May be required to lift at least 20-50 lbs.  

• May be required to be exposed to direct sunlight, hot temperatures, or rain.  

• Must be able to multitask and be flexible in a fast-paced environment.  

• Must be able to work well with others.  

• Must be able to communicate effectively.