HVAC Service Technician – Join Our Expert Team!

Are you a skilled HVAC technician looking for a rewarding career with a top-tier team? We’re seeking a Service Technician to perform maintenance, repairs, and installations on a wide range of HVAC equipment. If you take pride in high-quality work and excellent customer service, we want to hear from you!

Job Summary: The Service Technician performs maintenance, repairs and/or installation for HVAC equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as required. 

Key Responsibilities: 

· Install/repair HVAC related equipment and accessories in accordance to the manufacturer’s specifications. 

· Complete approved maintenance for HVAC equipment within industry standard hours per maintenance pricing guide.

· Identify potential problems during maintenance that might affect current or future system performance. 

· Provides customers with information on new equipment when existing equipment exceeds 10 years of age or is in generally poor condition.

· Present findings and options to customers, providing advice as needed/requested.

· Provide customers with information and pricing on service agreements, accessories, and other comfort improvements.

· Maintain a thorough knowledge of Blue Cardinal’s products and services.

· Pick up parts from supply houses/offices and deliver to technicians in the field as needed.

· Identify and suggest opportunities for quality and cost improvements.

· Perform/assist with maintenance and service/repair work as needed.

· Maintain a clean equipment/work area. 

· Verify correct operation of all maintained customer equipment, demonstrating and providing training for customers, as requested.

· Effectively manage relationships with clients through clear communication, addressing all concerns, questions, or problems expediently.

· Ensure the vehicle is stocked, accurately inventoried, kept clean and in safe working order. 

· Return defective warranty parts and unused inventory to the branch.

· Inform a manager if the client does not have HVAC service before leaving the call.

· Facilitate rescheduling client appointments, if call is not complete.

· Accurately complete all required documentation on services performed including “check list”. 

· Maintain a professional image at all times by wearing company approved uniforms.

· Maintain a courteous demeanor with clients and associates at all times.

· Ensure complete customer satisfaction and/or salesperson/supervisor sign-off upon completion of work. 

· Abide by all standards of performance and ethics.

· Participate in company sponsored training classes and other duties as assigned.

· Follow all safety policies and procedures and inform a manager or team leader of any safety issues.

· Manage callback ratios and labor margins.

· Provide customers with benefits and pricing on VIP service agreements, accessories, and other comfort improvements, collecting for performed work, as applicable.

· Complete all paperwork required by management and record hours and all materials used. 

Qualifications: 

· High School diploma or GED is required.

· EPA Certified for all R22.

· ICE/NATE Certification is preferred.

· Ability to lift 100 or more pounds.

· Standard technician tools. 

· Knowledge of the fundamental operational functionality of residential air conditioning, heating, and

· ventilation equipment, and installation and layout requirements of residential duct work and fittings.

· Able to read wiring diagrams and troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.

· Possess good analytical skills and attention to detail.

· Must be able to use a computer tablet, smart phone and read a map or follow GPS.

· Valid driver’s license, and approved to drive by company’s insurance carrier.

· Neat, clean, professional appearance and excellent interpersonal communication skills with a desire to exceed client expectations and function in a team environment.