Nutrawise Health & Beauty, a division of Jamieson Wellness is located in Irvine, California, and is a leading manufacturer of health and wellness supplements, including the award-winning line of youtheory® products.  

Our youtheory brand is widely distributed online and in club retail locations in the United States and Canada, with a growing global presence. 

As a part of Jamieson Wellness Inc., a leading global health and wellness company, and Canada’s #1 VMS brand, our purpose is Inspiring Better Lives Every Day.  

Overall Responsibilities

Responsible for the reliability of the overall computing environment including network and server operations as well as addressing any client computing issues.

Specific Key Responsibilities & Duties

a) Technology:

• Ensure overall stability, availability, functionality and reliability of Jamieson computing systems
• Support the client computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met
• Ensure appropriate IT toolsets are utilized throughout the organization
• Deliver excellent customer service and maintain high quality, professional, service levels
• Upgrade and continuously evolve Jamieson technology infrastructure through individual knowledge of emerging technologies

b) Customer Service:

• Act as ambassador for IT department and as an advocate for technology in general
• Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity

c) Governance:

• Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure
• Maintain, follow and enhance as necessary, any appropriate SOPs for IT department
• Support and enforce any IT related Policies
• Working in compliance with the company’s Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Comply with all associated GMP Practices 

Knowledge, Skills & Abilities Requirements

• Working towards a Degree or Diploma in Computer Science or related field
• Excellent communication and customer service skills
• Strong organization and prioritization skills
• Strong business acumen
• Excellent computer and technical knowledge
• Ability to multitask and problem solve under pressure

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.