REPORTS TO: Food and Beverage Manager

OUR WHY 

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

OUR CORE VALUES 

INSPIRE WONDER Innovation and Creativity | Surprise and Delight 

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home 

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality 

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership 

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:
The Banquet Server is an as-needed but critical role who is integral in delivering excellent food and beverage service for events at our hotel. This position involves preparing and servicing banquet events, ensuring guest satisfaction, and maintaining high standards of cleanliness, safety, and efficiency. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work as part of a team. Responsibilities include setting up banquet spaces, serving food and drinks, engaging with guests professionally, and ensuring smooth operations throughout events.

DUTIES AND RESPONSIBILITIES:

Food and Beverage Preparation and Service

· Gather, stock, and coordinate all equipment necessary to service banquet event

· Read and comprehend a Banquet Event Order (BEO), including a room diagram

· Prepare room according to the BEO (Banquet Event Order) and the various meal functions

· Perform all Banquet side work as designated by the Banquet Captain and/or Food & Beverage Management

· Appropriately welcome, interact with, and take food and drink orders from guests

· Check identification of guests to make sure they meet age requirements for purchase of alcohol

· Attend to all needs of the guest during functions and function related duties

· Serve food and beverage items to guests in a friendly, enthusiastic, professional, and timely manner.

· Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)

· Efficiently and properly perform all service standards to encourage safe and efficient hotel operations

· Follow all cash handling procedures when serving the guest

· Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly

· Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions

Customer Service Skills

· Assess customers’ needs and preferences and make appropriate recommendations

· Serve customers in a friendly and helpful manner

· Provide guidance to guests on hotel activities, dining options and general hotel and regional information.

· Stay guest focused and nurture an excellent guest experience

· Maintain high level of standards of personal appearance and grooming, which include wearing the proper uniform when working

· Respond to guest problems, complaints, and accidents. Communicate to management, if necessary

Communication and Teamwork

· Attend all designated pre-event meetings

· Communicate and monitor stocking and ordering needs to minimize running out of items

· Report to Banquet Captain and/or Food & Beverage Manager any need for housekeeping and/or repairs of and banquet equipment

· Perform other duties as assigned by managers

· Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel and communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures

· Communicate in a professional manner to all other staff, guests, managers

· Work together with other staff in a “One Team, One Dream” mentality

Cleanliness, Health, and Safety Standards

· Ensure all work surfaces are kept in neat and tidy condition throughout service

· Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off

· Comply with all NC Department of Food and Safety regulations

· Comply with all NC ABC regulations

COMPENSATION and BENEFITS:

Competitive hourly + service charges

Employee Discount

Flexible Schedule

Ability to cross train for other positions

Employee Referral Program

QUALIFICATIONS:

• A minimum of 6 months of banquet experience
• Must be 18 years of age or older to serve alcohol (based on state regulations)
• Alcohol certification and Serve Safe a plus!
• High level of integrity
• An upbeat and positive personality
• Communicate effectively both written and verbal
• Works in a fast-paced environment
• Must be eligible to work in the United States.

EDUCATION:

High School diploma, general education degree or international equivalent preferred, but not required.

LANGUAGE SKILLS:

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards