Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

At The Essex Resort, our banquet service is the epitome of excellence, blending seamless operations with personalized touches to create unforgettable events. Join our team and become an integral part of orchestrating extraordinary gatherings in the heart of Vermont's picturesque countryside. Whether you're skilled in event planning, logistics, or guest relations, we offer a dynamic environment where your talents can shine, and where every event is executed with precision and care.

BASIC FUNCTION: The Assistant Banquet Manager supports the Banquet Manager in overseeing the banquet team, coordinating with other departments and ensuring a seamless guest experience while maintaining the highest service standards.

Key Responsibilities

Event Execution & Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Adheres to and reinforces all standards, policies and procedures (SOPs, LSOPs, etc.).
• Oversee the setup, execution and breakdown of banquet events to ensure seamless service.
• Maintain high standards of service, ensuring all banquet staff provide exceptional guest experiences.
• Address and resolve guest concerns or special requests promptly and professionally.
• Ensure accurate entry of event details into the Toast system based on BEOs for proper billing and seamless event execution.
• Ensure compliance with health, safety and sanitation regulations.

Team Leadership & Training

• Assist in recruiting, training and supervising banquet staff.
• Motivate and mentor team members, fostering a positive and professional work environment.
• Lead pre-event meetings to communicate event details and service expectations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continued improvement.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Collaboration & Coordination

• Work closely with the Sales, Events and Culinary teams to ensure smooth event execution.
• Communicate event details, changes and special requests to all relevant departments.
• Assist in maintaining inventory of banquet supplies and coordinating with vendors as needed.

Operational Excellence

• Monitor banquet spaces for cleanliness, organization and readiness before and after events.
• Ensure all banquet equipment and facilities are properly maintained.
• Assist in developing and implementing service improvements to enhance guest satisfaction.

Qualifications & Skills

• Previous banquet or food & beverage leadership experience required (hospitality background preferred).
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Strong communication and interpersonal skills.
• Knowledge of banquet operations, food service and event coordination.

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Accident Insurance
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant
• Spa (on treatments and products)
• Cook Academy

Other Discounts:

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

Other Benefits:

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)