North Central Area Credit Union is seeking a full time Senior Recovery Specialist who is a self-motived team player with effective communication skills. Position can be located in Houghton Lake, Roscommon, Grayling, Standish or Grandville, MI.

The Senior Recovery Specialist is responsible for performing overall collections activities for the credit union. This includes, but is not limited to, working various delinquent member accounts, Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Utilizing various techniques, as circumstances indicate, to promptly collect on delinquent accounts following the Credit Union policies and procedures.

This position acts as the main contact regarding delinquent accounts and other collection related issues. Analyzes and makes recommendations for changes, if necessary, in collection programs, including repossessions. Makes decisions on repossessions and reports results to management. Monitors delinquent account information. Forecasts projected charge-offs for future months. Reviews monthly reports and makes recommendations for charge-offs. Communicates with members on negative accounts. Supervises processing of incoming and outgoing garnishments. Oversees and manages the foreclosure process. Oversees and manages the bankruptcy process. Alerts management team and staff of necessary collections or fraud information. Uses independent judgment to make decisions to minimize the credit union’s losses and assists Credit Union employees, as necessary.

The ideal candidate will have a minimum of two years of prior collection experience, knowledge of legal requirements relating to loans and collections, and all lending and collection regulations.

Skills:

• Strong communication and negotiation skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Bilingual (Spanish/English) is a plus but not required.