As an Enterprise Application Support Specialist, you will be responsible for the availability and stable operation of the various applications and systems the business depends on. You will provide application specific support and monitoring of our production environment. This position must provide in-depth technical and business knowledge of our applications as well as recommend application and system enhancements. You will represent the Enterprise Application Support team to the various teams within the business.

We offer an outstanding benefits package, including medical, dental, life, disability, 401(k), profit sharing, vacation, sick leave and paid holidays. We pay 100% of the employee medical and dental insurance premiums and make employer health savings account contributions. 

Job Duties

• Provides technical support for business solutions, application related user issues, and/or system problems by performing root causes analysis. Communicates status of resolution to appropriate parties.  Required to provide technical support outside of normal business hours.
• Proposes technology solutions to incorporate, improve, redesign, and/or enhance business processes. May guide and assist  business owners and/or project managers in determining the scope and vision of solutions.
• Manages projects according to established standards by communicating with relevant stakeholders on status of implementation, application-related issues, application requirements, enhancements, changes, outages, and/or other production disruptions.
• Tracks, analyzes, tests, and validates infrastructure and software changes, including developing UAT scripts.
• Monitors live application event logs and  system-generated alarms, interprets the events, and provides recommended course of remediation.
• Performs installation and configuration of server applications on designated environments, which includes contingency  planning and regular contingency testing of applications and related infrastructure. Identifies gaps in resiliency, proposes and implements  solutions.
• Coordinates collection of testing results and provides reports and guidance to technical teams and relevant parties.
• Reviews and/or creates application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.
• Manages and/or builds relationships with vendors, monitors deliverables and deadlines, ensures vendor compliance with  contracts, and leads resolution of technical issues. Serves as liaison to the business to implement information programs/systems, ascertain needs  and acceptance, and to resolve problem situations.

• Associate’s degree specializing in information technology from an accredited two-year college or technical school or above, or equivalent combination of directly related education and/or experience.
• Foundational knowledge of application monitoring and application support.
• Three to six years of exposure to and/or experience with providing post-production second-level application support.
• Must provide on-call support over weekend and/or evening hours.
• Excellent customer service, multi-tasking,  analytical, and communication skills (written and oral), including the ability to explain technical concepts to end-users and non-technical  staff.
• Demonstrate ability to work independently and manage projects of varying size and scope effectively.
• Effective interpersonal skills, including the ability to work effectively in a team environment.

Preferred Technical Experience 

Microsoft 365, Entra ID, Microsoft Endpoint DLP, Microsoft Intune & MDM, Microsoft Exchange Online & On-Prem, Microsoft Hybrid Environments, SharePoint, Windows 10 / 11, Windows Server 2016 / 2019 / 2022, SQL Server 2019 / 2022, SQL High Availability, IIS (Internet Information Services), Active Directory, Group Policy, DNS, Windows Share & NTFS Permissions, DFS (Distributed File Systems), Duo SAML, RMM (Remote Monitoring & Management) Knowledge, Basic Linux, Document Management, Workflow Development & Enhancements, MFT (Managed File Transfers), SSL Monitoring & Management, PowerShell Scripting & Automation.

Physical Requirements

• Must be able to lift up to 15 pounds at times
• Prolonged periods of sitting at a desk and working on a computer

EEO/Diversity and Inclusion 

At Trust Technology Solutions, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities are subject to change based on management discretion.

Trust Technology Solutions is an Equal Opportunity Employer