The primary duty of this position is to enhance the experience of visitors through courteous, friendly service and information throughout the Gardens. Individuals in this position will exhibit a high level of coordination of operations in guest services, ticket sales and cash handling. This position works weekdays and/or weekends as well as holidays, after-hour events, and meetings. 

Essential Job Functions

• Proactively and warmly welcome guests, responds to questions, and offers guidance. Resolve general complaints from visitors and members on site. 
• Handle all transactional activities for visitors and members at the Gate and Information Desk including membership, admission, ticketing using BTG software. 
• Works collaboratively with the Membership and Visitor Engagement teams to meet revenue goals for Membership and Annual Fund
• Generates proactive sales efforts throughout the Gardens, including but not limited to the Visitor Center, Front Gate, Hammock      Hollow and El Retiro. 
• Assist with events. 
• Responsibilities also include answering phone
• Provide administrative support, manage and run reports. 

In addition to the above, this position will provide support in the areas identified below: 

EL Retiro

• Conduct informative, enthusiastic and accurate tours of the collection and exhibits.
• Provide accurate information about El Retiro including, but not limited to, history, hours of operation, events and programs, directions, exhibits and general policies with enthusiasm and positivity.
• Provide courteous and professional crowd control as needed. 
• Provide assistance as needed at El Retiro special events and unique tour scenarios.
• Assist in a variety of staff operations, performing special projects and additional assignments as requested.
• Strive to build positive relationships with guests to promote repeat visitations.

Hammock Hollow

• Set out learning materials in specific garden locations before the guests arrive
• Keep supplies stocked throughout shift
• Tidy play areas tidy and remove any safety hazards
• Greet guests warmly and enthusiastically; offer a friendly face for all children who wish to engage with you
• Be observant of unsafe risk-taking, offering other options

Requirements

EDUCATION AND TRAINING:

• HS Diploma/GED
• Previous guest experience and customer service experience dealing with a high volume of visitor/public contact.
• Excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred.
• Ability to multi-task and stay abreast of and articulate current offerings; Ability to work independently, as well as part of a      team, effectively.
• Ability to interact and work harmoniously with a diverse staff and volunteers; Organized and detail oriented.
• Previous money handling experience a plus.

Working Conditions:

• Continual communication with staff, volunteers, visitors, and management 
• Occasional bending, stooping, reaching, crouching, or light lifting (up to 30 lbs.)
• Continual or Prolonged periods of time standing and periodic walking through the Gardens  
• Ability to work outside in Florida weather year-round 4-6 hr. shifts or longer for special events

Bok Tower Gardens (BTG) is a Drug-Free workplace and an Equal Opportunity Employer M/F/Vets/Disabled. We base all aspects of employment including the decision to hire, promote, discipline, or discharge, on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

BTG participates in E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.