The VP, Fraud Management role oversees the development and execution of the Bank’s Fraud Management Team including, the prevention, detection, investigation, recovery, and remediation of fraud. Supports and leads efforts to protect bank clients’ deposit balances and the organization from fraudulent attempts to misappropriate those funds in a rapidly changing environment while enhancing customer experiences when encountering fraud. This role also oversees the management and oversight of relevant software and other tools to facilitate a reduction of the Bank’s overall fraud risk exposure. This position requires that the individual work in office, independently, and with minimal supervision.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and Responsibilities:
- Manages and directs the day-to-day activities of the fraud department ensuring alerts are reviewed in a timely manner
- Reviews escalated fraud alerts from fraud staff and determines additional actions or next steps.
- Performs fraud reviews derived from system alerts and non-alert, based sources, such as incidents reported by Bank employees
- Identifies and implements appropriate fraud detection tools and related procedures, addressing aspects of both effective fraud risk management and operational efficiency
- Works with internal partners and external vendors to validate, tune, and improve fraud monitoring technologies
- Coordinates with appropriate business units, compliance, and BSA/AML departments to ensure timely and appropriate responses to suspected fraud and remediation
- Leads investigations of fraud incidents and collaborates with appropriate business stakeholders to identify and address root causes
- Oversees the monitoring of fraud warning reports and supporting fraud risk management applications
- Leads strategy and executes fraud investigations and recovery efforts, leveraging internal and external partners, resulting in positive client experiences that are efficient, minimize losses, and maximize recovery of stolen funds
- Conducts investigations of digital banking fraud, account take over, customer scams, and money mule activity
- Ensures a culture of exceptional service and support for clients and team members by monitoring, understanding, and delivering on support related SLA standards
- Acts as a fraud subject matter expert on relevant regulations and policies, networking with industry contacts to gain competitive insights and best practices
- Utilizes strong communication skills to effectively communicate with stakeholders, present findings, and raise awareness about fraud risks within the organization
- Demonstrates independent judgment with a minimal amount of supervision and direction.
- Demonstrates ability to motivate and develop employees with a positive approach to challenges while building a high-performance culture
- Identifies areas for process improvement
- Demonstrates knowledge of state and federal regulations as they pertain to fraud.
- Remains current with emerging technologies
- Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
- Other duties as assigned
Supervisory Responsibilities:
This position will manage a team of Fraud Analysts.
Qualifications:
- 7+ years of experience in banking.
- 5+ years of commensurate fraud risk management responsibilities in either an operational or oversight function
- Experienced in a fast-paced, high-volume financial services environment
- Self-starter with strong attention to detail and problem-solving skills
- Ability to multi-task in a fast-paced environment
Physical/Mental Demands & Work Environment:
The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and frequent interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which they are free to move about at will. The work environment is typically quiet to a moderate noise level.
Travel: There will be occasional local, out-of-area, and overnight travel.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.
See qualifications above.
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For San Francisco Postings, review Fair Chance Ordinance.