About ExpertVoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

ExpertVoice is looking for an Expert Success Representative/Customer Service Representative to join our growing Expert Success Team. The Ideal candidates will have a strong background and understanding of customer support and service with a technical product and possess a "How can I help you attitude?" Are you driven and want to make a difference? Do you enjoy delighting customers and going above and beyond in your position-if the answer is yes then this position is for you!

This position is full-time remote, requiring 40 hrs a week. Operating hours are 8:30am - 5:30pm MST, schedules will include weekend hours. The hourly pay rate equals $42,000 a year with Overtime and a company wide performance based bonus.

Key Responsibilities

• Provide best in class support, resolving any issues our experts might face with enthusiasm and efficiency.
• Help experts understand the features and benefits of ExpertVoice, enhancing their ability to make informed recommendations.
• Collect and report feedback from experts to continuously improve our offerings and their experience.
• Effectively communicate via telephone, live chat and email to educate Experts about products and services.
• Ensure Expert satisfaction by responding quickly and accurately to problems, concerns or needs.
• Build and maintain strong relationships with a diverse group of experts, ensuring they feel valued and understood.
• Serve as the voice of the experts within the organization, advocating for changes that enhance their experience and engagement.

Qualifications

• Strong written and verbal communication skills.
• Ability to interact with diverse groups of technical and non-technical people.
• Strong technical aptitude and the ability to type 65 wpm plus.
• Creative problem solver.
• Strong interest in working in a creative, fast-paced, start-up environment.
• Self-motivated and proactive.
• Strong internet skills and proficiency with MS Office.
• Strong organizational skills, detail oriented, ability to multitask. 
• 2-3 years customer service and support work experience
• Bachelor’s degree or pursuing

The Benefits of Being on the ExpertVoice Team:

• Compensation: Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave: Welcome your new addition with 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation for this role is $20.00 per hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. 

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.