JOB TITLE: Crisis Line Specialist 

PROGRAM AREA: Crisis to Housing

JOB OBJECTIVE: To actively participate in the crisis to housing continuum at Oasis. This position specifically provides coverage of the Oasis Crisis Line, safety planning, referrals, and coordinated entry services to homeless/street youth and at-risk youth in the Metro Nashville area. 

Direct Service

Essential Functions:

• Provide screening/first contact assessments and safety planning to youth and young adults who are experiencing homelessness, at-risk of experiencing homelessness, have runaway and/or are seeking shelter services.  
• Participate in street canvassing and street-based case management for RHSY (runaway/homeless/street dependent youth) in the community when needed.
• Facilitate timely referrals for clients to all Oasis Center Crisis to Housing programming.
• Provide referral services and follow-through with appropriate adjunct services, including mental health services, medical, housing, etc. as needed.
• Assist young adults and their families in accessing the Coordinated Entry System, when appropriate.
• Provide consistent, trauma-informed coverage of the Oasis Crisis Line during business hours (9am-5pm) 
• Provide safety planning sessions to youth, young adults and their families (when needed) to overcome obstacles and resolve conflicts involving youth and housing needs. 
• Assist Outreach staff to provide essential services such as meals, supplies, programming and outreach activities as needed. 
• Provide supervision to youth and young adults in Drop-In Center during service center hours when needed.
• Occasionally assist in setting up, organizing and cleaning Drop-In Center.
• Participate in staffing with supervisor and appropriate staff on specific case related problems.
• Learn and operate from a trauma informed/positive youth development approach to foster a safe healing environment to enable youth to overcome their life challenges
• Related tasks as assigned.

Non-essential Functions: None

Administration

Essential Functions:

• Document client interactions in a timely, consistent and ethical manner.
• Attend other agency networking/coordination meetings as needed.
• Effectively capture data and track outcomes in agency database and HMIS in a timely manner.
• Maintain consistent and timely records, to meet funding and licensing requirements and document program spending.
• Prepare files and collect data on residents as assigned.
• Participate in staff and program development by attending trainings and giving feedback.
• Attend weekly supervision and weekly team meetings. 

Non-essential Functions:  

Serve on intra-agency and related community committees when requested or representation is significant to the agency.

Benefits:

Free Employee Only: HDHP

Vision, Dental, LTD

Employer HSA contribution

12 Paid Holidays

PTO

401K + up to 3% Match

Paid parental Leave

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and distance vision.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Minimal Requirements / Performance Standards:

• Ability to effectively communicate in oral and written form.
• Ability to monitor client interaction visually and auditorily.
• Ability to maneuver stairs and uneven terrain.
• Ability to form strong, caring and affirming relationships with all youth – specifically including LGBTQ+ youth.
• Ability to apply Motivational Interviewing principals and operate from a Trauma Informed Care approach. 
• Clear understanding of racial inequities and willingness to operate from an anti-oppression model.
• Knowledge and ability to access community resources.
• Knowledge and ability to apply Positive Youth Development approaches and an understanding of adolescent development. 
• Ability to deliver services through a low barrier approach.
• Valid driver’s license and good driving record.

Educational Requirements: Bachelor’s degree in a human service field. 

Supervisor: Front Door Coordinator  

Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, handicap, national origin, sexual orientation, gender identity, or gender expression.