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Description:

Come splash into operational excellence! A Food and Beverage Coordinator oversees multiple Food and Beverage areas of the park. The coordinator oversees operational practices; safety, cleanliness, revenue, and customer service to ensure overall operations are aligned with company values. Responsible for the effective and successful management of labor, productivity, and safety measures as established for the Revenue Department. Embodies a culture to mentor team members, find ways to increase quality of customer service and implement best practices across all levels. Coordinators must have a passion for developing and retaining top talent to deliver Good-Clean-Fun. Soak up amazing benefits while getting paid!

Reports To: Food and Beverage Manager

Roles & Responsibilities:

• Position reports to Full-time Food and Beverage Manager
• Responsible for the overall operation of multiple F&B locations
• Work with Supervisors and Leads to ensure an efficient operation of assigned areas
• Oversee the entire scheduling process for responsible areas – from generation in accordance with budgetary guidelines to reviewing and publishing schedules in a timely manner each week
• Review daily staffing in advance to fix scheduling issues caused by call-ins, scheduling errors, and attendance fluctuations
• Use “big picture” thinking skills to problem solve and maximize efficiency in the department
• Provides excellent customer service and can de-escalate situations involving guest concerns. Allows the guest to fully express their concern and works to provide a solution that will ensure the guest wants to come back
• Ensure all labor laws are followed and always enforced
• Help reduce COGS by ensuring consistent and accurate portion sizes are given out and limiting waste and ensuring that all recipes are accurately followed
• Maintain clean and inviting facilities
• Ensure all health code laws are being followed, perform audits, and ensure all employees perform all tasks in a safe yet efficient manner
• Conduct quality checks on product and uphold quality standards
• Give timely feedback to management regarding performance issues
• Highlight a culture of friendliness, teamwork, and willingness to help others within the F&B Department and with other departments
• Verifies and approves timecards for assigned employees
• Oversees pre-season and mid-season training procedures alongside other leadership to ensure proper information is delivered to all Team Members
• Assists in other departments and capacities as business needs require
• Maintains a professional workplace persona that exudes guest-centric hospitality mentality, dependability, safety, efficiency, and Texas-friendliness
• Strong written and verbal communication will be required to address large groups of team members or with senior leadership. Reports and other documentation must be completed clearly and concisely
• Solicits customer feedback and follows up on customer service issues
• Lead, motivate, and support a large team within a time-sensitive and demanding work environment
• Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects
• Ensure that all outlets are operated within set standards and are being run efficiently. Action must be taken if this is not the case
• Enforces Typhoon Texas policies and procedures. This will require observing and recording disciplinary offenses and taking disciplinary action if needed

General Qualifications:

• Must have or be willing to obtain a Food Handler’s permit and TABC Certificate. If you do not have a Typhoon Texas approved and current Food Handler's Permit and/or TABC Certification, you will be required to obtain one at your expense
• Must be willing to complete all tasks given by Typhoon Texas management
• May be required to stand for extended periods of time
• May be required to lift 20-50 lbs.
• May be required to be exposed to direct sunlight, hot temperatures, or rain.
• Must be able to multitask and be flexible in a fast-paced environment
• Must be able to work well with others
• Must be able to communicate effectively