Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. BGV seeks a Learning & Performance Manager. The application window closes on March 31st, 2025.

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our four-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant’s salary history or age. This position also includes BGV's Total Compensation package:

• Group life insurance
• Health, vision, and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV’s unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party!

SUMMARY: The Learning & Performance Department ensures a sustainable workforce at Breckenridge Grand Vacations that is trained and motivated to provide exceptional internal and external customer service. By providing a desirable and positive work experience, BGV believes employees are both intrinsically and extrinsically motivated to deliver BGV’s purpose of Sharing Smiles, and mission to create grand vacations for its owners, guests and internal customers. The Learning & Performance Manager champions BGV’s culture and supports a variety of initiatives including but not limited to orientation, onboarding, communication, retention, engagement and employee development initiatives. Responsibilities include supervising other Learning & Performance Department employees, overseeing effective internal trainings, employee survey responses, reviews, research, data reporting and analysis, meetings, and presentations, and fostering collaboration and employee development up, down, and across all parts of BGV.

ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation:

• Employee Engagement
• Model BGV’s cultural fundamentals, including our purpose, mission, and standards, and inspire others to do the same.
• Lead efforts to ensure an engaged, talented, motivated and sustainable BGV workforce.
• Support employee engagement initiatives such as surveys and other feedback solicitations, including support of the annual companywide Employee Engagement Survey response management.
• Training & Development
• Develop and deliver effective training and development programs for all employees and departments, across all levels of experience, skills and services to improve performance, productivity, career development, and engagement. Initiatives include but are not limited to new employee orientation, leadership development, Grand Vacations Sessions, Results Leadership Sessions, Leadership Summit, customer service and conflict management curriculum.
• Identify training needs by assessing current knowledge gaps, design course content and training materials, facilitate training programs, track completion and measure impact to ensure desired outcomes are achieved. 
• Oversee internal and external training resources through available technology platforms (Learning Management System) and in-person education to ensure the owner, guest and employee experience meets or exceeds service goals. 
• Employee Communications
• Collaborate with BGV Gives to provide regular training and performance content to employees, including posting to BGV’s internal communications platform, OneBGV.com
• Collaboration
• Serve as facilitator of various meetings, group work sessions and presentations as requested. 
• Collaborate with the BGV Executive Team and Lead Team as needed on pertinent employee engagement issues, including but not limited to training, sustainable workforce issues and employee survey response.
• Collaborate with HR on talent acquisition, Employee Support Department, all BGV Leaders and other key stakeholders on training and performance initiatives.
• With support from Analytics Team, HR and other departments, provide regular data reporting and analysis on employee engagement that drives effective change.
• Manage all Learning & Performance Department staff, including Learning & Performance Specialists, and follow the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining, and terminating staff.
• Provide guidance and support and be a team leader. 
• Ensure all training is thorough, occurring regularly, conducted in a way that drives results and ensures consistent staff knowledge and performance. Assist with training as needed.
• Delegate daily work tasks and projects and check the work of all staff to ensure quality control. Ensure staff is productive.     
• Work with staff to resolve issues in the spirit of OneBGV. Consult with department managers on issues, as needed.
• Perform staff evaluations and coaching meetings. Provide feedback and coach employees on ways to improve performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.
• Establish, communicate, and reinforce Company policies, procedures, and standards with the staff.
• Handle and track all staff tardiness, sick days, and absenteeism.

MARGINAL DUTIES, functions that are not considered essential to the job:  

• Perform other duties as assigned.
• Support BGV environmental sustainability practices. 
• Participate in Emergency Response plan as emergency evacuation, wild land fire, safety and business continuity plans dictate. 

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Must be able to accurately process a high volume of work in a timely manner while also managing and progressing special projects as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Effectively multitask projects and tasks to ensure deadlines and goals are met * Be available to staff and lead with consistency * Develop, coordinate and clearly communicate training * Execute trainings within allotted time frames * Organize and present training in a variety of practical and efficient manners * Present with enthusiasm and positive expression * Exhibit strong and dynamic verbal and written communication skills * Write clearly and informatively and vary style to meet needs * Edit work for spelling and grammar * Provide exceptional internal and external customer service and anticipate needs * Effectively coach employees* Develop and communicate change effectively while monitoring transition and evaluating results * Meet productivity standards by completing work in a timely manner * Pay attention to detail and demonstrate accuracy and thoroughness * Adapt to change in the work environment and manage competing demands * Ask for clarification when necessary * Take initiative and perform tasks without being asked * Support the team’s effort to succeed by giving and welcoming feedback, building morale and displaying a positive, energetic and outgoing demeanor * Maintain knowledge and understanding of all computer programs and knowledge applicable to the position * Develop knowledge and skills, sharing expertise with others * Stay informed on the company, ski resort and town developments and communicate to others when necessary * Treat people with respect, compassion and consideration * Approach others in a tactful manner * Demonstrate strong listening skills * Remain calm, compassionate and empathetic in situations that can be challenging * Observe safety procedures and report potentially unsafe conditions * Use equipment and materials properly.

EDUCATION / EXPERIENCE: Bachelor's degree from a four-year college or university; 3+ years of relevant experience in training and performance coaching, or equivalent combination of education and experience. 

COMPUTER EXPERIENCE: Advanced working knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) with a minimum of two years of experience with these programs. Ability to operate office equipment such as copier, scanner, phone, and calculator. Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Ability to perform research on the internet. 

REQUIREMENTS: Reliable mode of transportation required.

SUPERVISORY EXPERIENCE: Previous supervisory experience preferred. This position supervises direct reports.

LANGUAGE ABILITY: Ability to speak, read and write, in English. Ability to read and interpret business correspondence, general business periodicals, governmental regulations, instructions, job descriptions, professional journals, reports, rules, schedules, and technical and work procedures. Ability to write business correspondence, instructions, presentations, procedures, reports, and schedules. Ability to speak effectively and present information in one-on-one and large group situations to employees of the organization, management, and outside vendors. Ability to communicate in Spanish will be strongly preferred. 

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, percent, discounts, interest, commission, and percentages. Ability to create and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Perform repetitive motions of the arms (elbows, wrists, hands, and fingers) over 2/3 of the time.
• Use arms, hands and fingers to touch, handle, feel, grasp, and reach over 2/3 of the time.
• Sit and work at a computer workstation (using mouse and keyboard) over 2/3 of the time.
• Speak and listen between 1/3 and 2/3 of the time.
• Stand, walk, stoop, kneel, crouch or crawl under 1/3 of the time.
• Push against something, with force, using upper extremities to thrust forward, downward, or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects in sustained motion under 1/3 of the time.
• Lift between 10 -25 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity, and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:  

• Office or administrative environment over 2/3 of time.
• Remote work as required.
• Exposure to cold temperatures and icy roads while driving between properties.
• Pets and pet dander while working in the pet friendly office. Pets and pet dander when in contact with other pet friendly locations around the company.