IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in eight Western Hennepin County cities. We are looking for a Neighborhood Program Case Manager to play a key role in 2-3 housing communities providing individual services and community connection to residents.

The Neighborhood Program Case Manager conducts new client intakes, provides information and referrals, does 1:1 case management and creates meaningful community connections. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you! 

Why IOCP

· Compensation: $51,000 - $53,550 annually

· Star Tribune Top Workplace 2024!

· Hybrid work environment

· Full-time, benefits eligible

· Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program

· Nine paid holidays

· Generous PTO (starting at 21 days annually)

· Six weeks of paid leave for employees eligible for parental or medical leave

What You Will Do

· Conduct client intakes with a focus on exceptional customer service and quality data collection through trauma-informed practices. Describe our services, collect information and assess presenting needs

· Provide information and referrals, responding to the needs of clients with a trauma-informed approach and facilitate their connection to internal and external programs and resources. Assist residents to respond to crises

· 1:1 case management including resolving crises, assessing needs, connecting to resources, developing and implement plans to work toward increased stability and achievement of individual goals. Work with residents to assess strengths and barriers. Provide connections to external and internal resources, advocacy, counseling and problem-solving assistance in support of housing retention and stability goals 

· Community building such as community needs assessments, new resident welcoming, promotion of positive resident/community involvement and working with residents and community partners to coordinate community dinners and other community events

About IOCP

Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.  

Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/

How to Apply

Interested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.

IOCP values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply.  IOCP is an Equal Opportunity Employer.

What You Will Bring

· BSW preferred or Bachelor’s degree in a related field

· 3-5 years direct service experience working with adults and families 

· Experience working in housing communities

· Excellent interpersonal, verbal and written communication skills

· Demonstrated experience working with populations of diverse age, income, race, national origin and disabilities

· Commitment to equity and inclusion and ability to excel in a diverse environment 

· Knowledge of and ability to navigate community resources and systems

· Ability to work effectively in teams

· Self-motivated and able to work well with limited supervision

· Excellent organization and time management skills

· High level of computer proficiency

· A valid driver’s license with a clean driving record and access to reliable transportation

· Must be willing to travel between work sites