Hours: Part-Time, 8-16 hours per week
Availability Required: Sundays required, additional hours including Saturdays are flexible

General: The Greater Rochester Habitat for Humanity ReStore at BayTowne is excited to introduce new Sunday hours, and we're seeking a dedicated Part-Time Associate to join our team. This role supports our mission by assisting with store operations, customer service, and donation processing. The ReStore Associate helps with sales, answers customer inquiries, processes and organizes donations, thanks donors, and collaborates with volunteers. As a key team member, this role directly contributes to our ReStore's success and Habitat’s mission, which is to build homes, communities, and hope in our area.

FLSA Status: non-exempt

Reports to: ReStore Manager & Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to shoppers and donors, fostering a welcoming atmosphere.
• Answer customer questions in person, by phone, and via email, promptly and courteously.
• Receive, price, and process donated items.
• Maintain inventory on the sales floor and ensure an inviting shopping experience.
• Support cash register operations as needed.
• Cultivate lasting relationships with a diverse group of volunteers, providing leadership and encouraging teamwork and camaraderie.
• Assist with housekeeping and maintenance of the store and warehouse.
• Help maintain a safe store environment. Demonstrate safe practices and provide safety guidance to volunteers as needed (especially when moving bulky or heavy items).
• Responsible for opening and/or closing store

Additional Duties

• Participate in fundraising and events.
• Act as an ambassador to promote the mission and values of Habitat for Humanity.
• Assist with maintaining building safety and accessibility, including sidewalk snow removal.

Benefits

Our organization is only as strong as our team, and so we care deeply about our employees’ wellbeing. Though many benefits are only available for Full Time employee status, there are some benefits available at any level including:

• Employee Assistance Program (EAP): A robust 24/7 total wellbeing EAP complete with counseling referrals, virtual concierge services, financial and legal consultations, and other resources.
• 401(k) retirement plan 
• Paid Time Off (PTO) includes vacation and sick time, prorated for part time employees
• Volunteer Time Off (VTO): Additionally, we find value in each of us making our own positive impacts in our communities. We will pay you to volunteer one day or two half-days per year to get involved and make a difference!

KNOWLEDGE AND SKILL REQUIREMENTS:

• Enthusiasm for the mission and vision of Greater Rochester Habitat for Humanity.
• Experience in retail, customer service, or non-profit work preferred.
• Customer Service Mindset
• Experience working with volunteers a plus.
• Self-motivated, reliable, and a team player.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Valid New York State Driver’s License and clean record (CDL not required), preferred
• Basic computer skills.

Work Environment:

• Works in retail store and warehouse environment, as well as outdoors, during inclement weather, heat, and humidity. Noise levels will be loud at times.

Physical Demands:

• Sitting, walking, and/or standing for extended periods.
• Climbing, bending, and kneeling.
• Regularly moving up to 50 pounds individually, and heavier items with assistance.

Education:

• High school diploma or equivalent.

This job description in no way implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.