SUMMARY 

Join the Bank that shares success with others! As a locally managed mutual bank, Charlesbridge, MHC is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. 

Charlesbridge, MHC is seeking an in-office Client Information Center (CIC) Intern from beginning of June through the end of August 2025. The CIC Intern is responsible for the electronic delivery systems (including video and email), of the Bank’s products and services to external and internal clients and consumers. They will fulfill a multitude of client service requests (including but not limited to processing financial transactions, account maintenance, password resets, resolving client concerns) accurately, efficiently, and effectively in accordance with the Bank’s policies and standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

· Responds to client inquiries for information and helps to resolve client questions/ issues/complaints in a courteous, timely manner. 

· Assist the Client Information Center team with incoming client inquiry calls.

· Monitors and work within a team environment to ensure call queue is handled within established departmental standards.

· Reviewing Mobile/Remote/ATM deposits.

· Responsible for knowledge and expertise in utilizing client interface technology, electronic delivery systems and numerous software applications used by the Bank.

· Assists/Advises clients by electronic delivery systems with transactions.

· Projects a positive and highly professional image of the Bank by providing high quality client service. 

· Processing outbound mailers.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· High School Diploma or GED required, pursuing associate’s degree or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience. 

· Strong verbal/written communication and organizational skills is a must.

· Experience with electronic delivery systems including Online Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc. is preferred. 

· Bank teller/Client Call Center experience preferred.

LANGUAGE SKILLS 

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence using Word or word processor program. Ability to effectively present information in one-on-one and small group situations to clients, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, rates, percentages, and apply basic arithmetic and mathematics to help resolve problem situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use sufficient hand, arm and finger dexterity or feel objects, tools or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

KEY POINTS

It has been and will continue to be the policy of Charlesbridge, MHC to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws. 

At Charlesbridge, MHC, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. We believe in Shared success and We before Me. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.