Job Summary:

The General Manager has P&L responsibility and is primarily responsible for getting the right people doing the right things with clear accountabilities and metrics. Service responsibilities include developing a culture where service representatives consistently improve quality of service, product availability and inventory management, and grow business relationships. Operational responsibilities include developing a culture of continuous improvement to meet production and financial objectives, improve safety performance, and operate clean and orderly facilities. Success factors include Strong Leadership Skills, Self-Motivation, and Discipline.

Essential Functions:

• Lead 160 full-time associates operating out of locations in Maryland and Virginia with revenues of $30 MM
• Manage a 60,000 square foot facility that processes 325,000 pounds of healthcare textiles each week
• Manage field service operations including 35 daily routes that provide service to more than 1,000 customers each week across Delaware, Eastern Pennsylvania, and New Jersey.  
• Leads service and operations to high and sustained standards of performance 
• Creates a high-performing and highly-engaged culture that attracts and retains the best people
• Hires, on-boards, and develops talent in key positions
• Sets clear and challenging expectations, regularly assesses performance, and holds others accountable to achieve objectives
• Ensures collaboration and commitment across all functions, particularly between Operations and Service, and Service and Sales
• Mentors and coaches staff using a supportive and consultative approach
• Creates a learning environment that helps others to realize their highest potential by challenging them to stretch their capabilities
• Ensures on-time delivery of production requirements while driving costs out of the system through productivity and process improvements
• Develops and implements plans to foster the growth of existing accounts
• Leverages profitability data when negotiating customer renewals and adjusts customer offerings to enhance performance
• Creates a culture of continuous improvement and effectively implements conditioning disciplines to sustain results and improve the readiness of the workforce for additional challenge
• Takes ownership of key metrics including associate engagement, customer loyalty, financial performance, and safety
• P&L responsibility includes revenues, payroll, merchandise costs, and other expenses
• Reports to the Vice President of Operations and direct reports include Regional Service Directors, Regional Director of Major Accounts, Plant Manager, and Service Coordinator
• Up to 50% regional travel is required

Required Skills & Abilities:

• Proven track record of serving in a general management and/or operations leadership role for a growing business with P&L responsibility and a large group of associates
• Direct line leadership responsibility for major functions including multi-shift plant production/maintenance and field service operations
• Strong leadership skills with the proven ability to build strong teams and credibility gained through significant results and relationship building with customers and colleagues 
• Demonstrated ability to create and sustain a culture of continuous improvement. Formal continuous improvement experience strongly preferred. 
• Customer focused with the proven ability to represent the Company with external customers as needed
• Experience in textile laundering and/or medical field a plus
• A bachelor’s degree or significant relevant experience required
• Fluency in Spanish is a plus
• Local candidates or regional relocations are preferred

Physical Requirements:

• The ability to stand, sit and/or walk repeatedly throughout most of the workday.  
• When in the plant, subject to the outside environment with possible exposure to extreme temperatures (heat, cold, humidity, etc.).
• Normal lifting of up to 50 pounds is possible.
• Mobility is necessary in order to perform assigned functions.
• Noise level is moderate to heavy as the work area is a production environment.  
• Position requires the ability to occasionally work different shifts to monitor plant performance. 
• Personal protective equipment is available and will be required to be worn as the situation dictates.

Required Credentials:

• Bachelor’s Degree and five or more years’ experience serving in a General Manager, Service Manager and/or Operations Manager role for a growing business with full responsibility for P&L.   
• Demonstrated ability to create and sustain a continuous improvement culture (e.g. Lean Manufacturing, Six Sigma). Six Sigma, Green Belt or Black Belt certification preferred.
• Direct line leadership responsibility.

Disclaimer:

This description does not state or imply that the duties listed above are the only duties to be performed by the Associate. Associates are required to follow job-related instructions and perform other job-related activities requested by their supervisor. All requirements are subject to possible modifications in order to provide a reasonable accommodation to individuals with physical or mental disabilities as defined in the Americans with Disabilities Act. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other Associates.

Nixon Medical is an equal opportunity employer.