• Lead and manage a team of Operations Managers and Supervisors across multiple locations within the region
• Develop and execute operational strategies that align with company goals and standards, while driving continuous improvement
• Conduct monthly General Management meeting to update, coach and train of new processes and procedures
• Accountable for all store repairs, cleanliness, and upkeep 
• Assist with issues POS / Printers / ADT alarm / Health Inspection / Speed tab (App)/Jolt
• Monitor and analyze key performance indicators (KPIs) to assess the efficiency, productivity, and quality of operations
• Collaborate with cross-functional teams to implement process enhancements, streamline workflows, and ensure optimal resource allocation
• Ensure consistent adherence to company policies, procedures, and operational guidelines across all locations
• Foster a culture of teamwork, accountability, and performance excellence within the regional operations team
• Monitor inventory levels and ensure accurate stock management across locations.
• Identify opportunities for cost reduction and revenue growth within the region
• Address operational challenges and implement solutions in a timely and effective manner
• Provide regular reports to senior management on regional performance, challenges, and opportunities
• Assess for Core 5
• Conduct weekly onsite visits 3-4 times a week 

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 4 years of experience in a managerial role and Hospitality and/or Coffee/Tea Operations preferred
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in Microsoft Office Suite and relevant software.
• Travel up to 60%.

Benefits:

• Performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan
• Stock Plan
• Paid time off and holidays
• Phone Stipend
• Company discounts