Location: Tacoma, WA
Job Type: Full-Time
Reports to: Service Manager
Salary: $61,000 - $91,000 annually

Commission Structure

• Commission: Earn 4.75% - 5.5% of RO parts and labor sales (less discounts and sublet):
  • 4.75% for CSI below zone average.
  • 5.25% for CSI above zone average.
  • 5.5% for CSI in the top 10% of the zone.
• Additional bonuses and spiffs as dictated by management.

Why Join Us?

We offer:

• A loyal and established customer base.
• A skilled team of journey-level technicians.
• Comprehensive initial and ongoing training programs.
• Competitive compensation with clear career growth opportunities.
• A supportive, team-oriented workplace committed to delivering world-class service.

About the Role

As a Service Advisor, you’ll be the bridge between our customers and our service department, ensuring a seamless and positive experience. This role is perfect for an experienced Express Advisor or Independent Shop Advisor looking to grow within a dealership environment. For motivated individuals, there’s a clear path to advancement, including opportunities to become a Service Drive Manager.

The Ideal Candidate

We are looking for someone who:

• Can effectively communicate with customers to determine vehicle needs.
• Has exceptional listening and customer service skills.
• Maintains a professional appearance and a positive, energetic attitude.
• Is comfortable with technology and multitasking.
• Is eager to learn and implement proven processes.

Essential Responsibilities

• Customer Interaction:
  • Schedule service appointments and gather vehicle/customer information before arrival.
  • Provide clear and accurate repair orders for technicians.
  • Explain recommended services, completed work, and associated costs to customers.
  • Maintain high standards for customer satisfaction.
• Vehicle Inspection & Recommendations:
  • Inspect vehicles and recommend necessary services.
  • Provide accurate cost estimates using the Service Price Guide.
  • Monitor and communicate the status of special-order parts.
• Process Management:
  • Keep customers informed about their vehicle’s status and technician findings.
  • Submit required documents to extended warranty providers.
• Additional Duties:
  • Identify bodywork needs and provide estimates.
  • Handle telephone inquiries and other related tasks as required.

Why This Role?

This position offers a chance to:

• Build a rewarding career in a dynamic, team-driven environment.
• Enjoy the satisfaction of helping customers keep their vehicles in top condition.
• Earn competitive pay while learning and growing professionally.

Ready to take the next step? Apply now and join our team of dedicated automotive professionals!

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employees must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee.  Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available. 

• Above average Customer Service experience. 
• Automotive dealership experience preferred, but not necessary. 
• Ability to properly handle potentially stressful situations. 
• Friendly, courteous, professional with a "team player" attitude. 
• Self-motivated to work independently as well as part of a team. 
• Ability to take direction well. 
• Clear and concise communication skills 
• Highly organized 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.