At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. 

We are currently seeking a full-time Quality Manager (Hardware & Software) in our West Jordan, Utah area!  

The Quality Manager (Hardware & Software) is responsible for establishing and maintaining a robust quality assurance process to ensure that both hardware and software products meet or exceed customer expectations. This role requires a combination of technical expertise, leadership skills, and a commitment to delivering high-quality solutions across both domains. The manager is tasked with establishing and implementing quality assurance processes, leading a team of quality assurance professionals, and collaborating with cross-functional teams to uphold and enhance quality standards for both hardware and software products. 

Duties Include:

Quality Management & Strategy: 

• Develop and implement a comprehensive quality assurance (QA) strategy for both hardware and software products. 
• Establish and enforce quality standards, processes, and best practices across teams. 
• Define key quality metrics (KPIs) and monitor performance for continuous improvement. 
• Collaborate with leadership to align quality objectives with business goals. 

Process Development & Compliance: 

• Design and maintain quality control (QC) processes for hardware manufacturing and software. 
• Conduct risk assessments and implement corrective and preventive action plans (CAPA). 
• Drive root cause analysis (RCA) and failure mode effects analysis (FMEA) to resolve quality issues. 

Testing & Validation: 

• Oversee hardware reliability testing, performance validation, and failure analysis. 
• Implement and manage software testing frameworks, including automated and manual testing processes. 
• Ensure validation of new features, firmware updates, and hardware components before release. 
• Collaborate with engineering teams to refine testing protocols and improve defect detection. 

Team Leadership & Cross-Functional Collaboration: 

• Lead and mentor QA teams for both hardware and software divisions. 
• Work closely with product managers, engineers, and manufacturing teams to enhance product quality. 
• Foster a culture of quality awareness and continuous improvement within the organization. 
• Act as the primary liaison between QA, production, and customer support teams. 

Supplier & Vendor Quality Management:

• Evaluate and audit suppliers to ensure they meet company quality standards. 
• Develop and maintain supplier quality agreements and performance monitoring processes. 
• Address supplier-related defects and work with vendors to improve quality control. 

Customer Satisfaction & Issue Resolution: 

• Analyze customer feedback, warranty claims, and defect reports to drive improvements. 
• Develop processes for handling customer complaints and ensuring timely resolution. 
• Provide regular quality reports and insights to stakeholders and executive teams. 

• 5+ years of experience in quality assurance/quality management, preferably in both hardware and software environments. 
• Strong knowledge of quality standards, testing methodologies, and process improvement tools. 
• Experience with software development methodologies. 
• Excellent leadership, problem-solving, and communication skills. 

Compensation and Benefits:

Hourly wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. Even an exercise room, massage chair, and soda fountain!
 

To learn more about Audio Enhancement, visit www.AudioEnhancement.com

For quick inquiries, contact hrshared@audioenhancement.com