Position Overview:

We are seeking a highly motivated and adaptable individual to serve as both a Medical Assistant and Front Desk Coordinator. This dual role is vital to ensuring an exceptional patient experience by combining clinical support with administrative duties. The ideal candidate thrives in a collaborative, fast-paced environment, excels in multitasking, and demonstrates a strong commitment to patient care and efficiency.

Key Responsibilities:

Medical Assistant Responsibilities:

• Welcome patients into the clinical setting with professionalism and empathy.

• Obtain urine specimens, as appropriate or required for clinical evaluation.

• Guide patients in completing necessary quality-of-life and health assessment forms.

• Measure and record vital signs, urinalysis, perform medication reconciliation, and document medical history updates.

• Prepare and room patients for their visits, ensuring they feel comfortable and informed.

• Collaborate with clinical and administrative staff to address patient needs, including medication requests, new referrals, and follow-ups.

Front Desk Responsibilities:

• Greet patients warmly and facilitate a seamless check-in and check-out process.

• Answer and manage incoming calls, including scheduling appointments, addressing patient inquiries, and triaging calls based on urgency (e.g., clinical concerns, pharmacy requests, or referrals).

• Facilitate and track medication authorizations and queue prescription refills as directed.

• Verify and confirm patient insurance coverage and benefits.

• Encourage and assist patients with self-registration and self-check-in to enhance the in-office experience.

• Serve as the first point of contact for referring providers, pharmacies, and other medical practices.

Team Collaboration and Additional Duties:

• Rotate between clinical and front desk roles to maintain workflow balance.

• Proactively assist other staff members during downtime to resolve patient issues and ensure smooth operations.

• Participate in staff meetings and contribute to process improvements that enhance patient care and office efficiency.

We offer a full package of benefits including medical, voluntary dental, vision, life insurance, short and long- term disability. We also offer 401K, Profit Share, PTO/Sick pay and much more.

Education: High school diploma or equivalent required; Medical Assistant certification preferred.

Experience: At least 1 year of experience in a medical office or clinical setting preferred, with proficiency in both front desk and clinical tasks.

Skills:

• Exceptional communication and organizational skills.

• Ability to multitask and prioritize in a dynamic environment.

• Strong attention to detail and commitment to patient confidentiality.

• Proficiency in electronic medical records (EMR) systems and basic office software.

Attributes:

• Collaborative team player with a proactive mindset.

• Demonstrates initiative, creativity, and thoughtfulness in problem-solving.

• Maintains a positive attitude and professionalism under pressure.

Work Environment:

• Split time between clinical and administrative tasks in a supportive, collegial setting.

• Opportunity to contribute to a patient-centered practice that values work-life balance and innovation in urologic health care.