PARTNERS FOR LIFE. Partners – not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Join our journey – we are going places and you are an integral part of that future.

Our mission is a simple one: To provide customer-focused medical transportation solutions.

Our vision is to be the premier provider of medical transportation logistics through innovation and customer-focus.

Vice President of MedComm Dispatching Services

The Vice President of MedComm Dispatching Services (VPMDS) is responsible for the coordination and operation of MedFlight’s dispatching center, MedComm, which also has contracted dispatching clients in addition to MedFlight. The VPMDS is responsible for ensuring MedComm operates in an efficient and effective manner. Working in this position involves planning, coordinating, and directing all aspects of MedComm operations, inclusive of collaborative efforts with supporting departments within the organization. This requires staying abreast of controlling laws, ordinances, and regulations that affect the operation of the organization.

Emphasis of this position is placed upon achieving items outlined in the Strategic Plan and for timely customer satisfaction, follow-up, consistency, and achievement of key performance indicators. Equal focus will also be placed on achieving financial objectives and adhering to the Mission, Vision and Values of the company. This position will be on call 24-hours a day and is held accountable for the success and continuous operations of MedComm.

This position is a member of the Executive Leadership team. The VPMDS is also required to participate in and attend regularly scheduled leadership meetings for all contracted clients, which may require onsite meeting attendance with each dispatching client. 

Requirements

Core Competencies 

• Advocacy – A passion for the mission/vision/values of the organization. 
• Strategic Planning – Thinking long-term, considering the broader context, and anticipating future challenges and opportunities 
• Teamwork – Responds to changes and others’ ideas comfortably and constructively. 
• Executive Presence – Approaches others compassionately, responsibly, and supportively. 
• Integrity – Demonstrates honesty and strong values through consistent action. 
• Energy & Stamina – Focuses on a high level of energy for the business and manages stress effectively. 
• People Development – A desire to work to develop the long term capability of others. Fostering the growth of people allows them to better meet organizational needs, to be more efficient, and gives them greater satisfaction in their job.
• Problem Solving – Solutions oriented and able to implement and communicate strategies to colleagues with ease. 
• Customer Focus and Communication – Able to share accurate and understandable information to others.
• Decision and Recommendation Quality –  Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.

1. Bachelor’s Degree or equivalent and working towards a Master’s Degree preferred. 

2. Completion of college level coursework in Business Management, EMS Management, or related field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. 

3. Minimum of eight years of senior EMS management/leadership experience in a system with EMS emergent and non-emergent transport (9-1-1 and inter-facility), wheelchair services and communications center responsibilities. 

4. Valid driver's license and satisfactory driving record. 

5. CMTE required within 2 years of hire.

6. Comprehensive knowledge of business and personnel management procedures, theories, and methods.

7. Knowledge of budgetary procedures including statistical research, management, and report production.

8. Comprehensive knowledge of emergency communications technology and equipment to include Computer Aided Dispatch (CAD), radio, phone, applications and logging systems.

9. Comprehensive knowledge of the call-taking process for 9-1-1, emergent and scheduled calls-for-service related to air and ground services.

10. Ability to establish and maintain effective working relationships with other employees and the general public.

11. Must be able to communicate clearly with public groups such as selected officials, civic groups, news media, and other committees dealing with the interests of the organization.

12. Ability to understand and follow oral and written instructions.

13. Ability to plan and supervise the work of others; good judgment, self-discipline and general courtesy and tact.

14. Excellent oral and written communication.

15. Problem solving skills, ability to analyze data, conduct investigations on matters which could result in employee discipline.