Ready to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Union!

Essential Functions & Responsibilities

• Strong understanding of the necessity and purpose of each loan document for all loan types and scan documents in a timely matter in a predetermined order.
• Effective communication with members, dealerships, staff, and appropriate titling authority per each state. Strong understanding of in-state and out-of-state processes for autos, recreational vehicles, motorcycles, and farm equipment. Ensure proper documentation for all titles and UCC processing on loan obtained by loan processors.
• Work with insurance companies and state national regarding vehicles financed with the CU.
• Strong understanding of all credit union products and services.
• Follow all policies and procedures regulated by the credit union as well as governmental policies, procedures, and regulations.
• Perform file maintenance regarding loan changes and skip payments.
• File gap claims and refunding members appropriately.
• Performs other duties as assigned

Performance Measurements

• To provide professional, friendly, and accurate service to members and co-workers.
• To be a team player and remain flexible and open when presented with multiple directions of work.
• To accurately scan loan documents in a specified order within the proper timeframe.
• To have the upmost respect for members, co-workers, and other stakeholders (internal and external).
• To maintain a dependable record of attendance and timeliness.
• To monitor loan documents and ensure proper completeness of the loan document file.
• To perfect liens in a timely manner.

• Six to twelve months of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must have good communication and organizational skills. Detail oriented. Ten key calculator, typewriter and keyboard skills. Microsoft office excel and word skills.
• Able to operate standard office equipment.
• A high school education or GED.
• Typical office environment utilizing shared office equipment.

EEO Statement

Bayer HFCU is an equal opportunity employer. We are committed to our policy of providing equal employment opportunity in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination on the basis of race, color, creed, national origin, sex, age, disability, sexual orientation or genetic information.