This role is a Patient/customer-oriented position supporting families with the MyChart Children’s Health patient portal.

This position requires individuals to present themselves professionally and in person on-site in any of the Children’s Health locations. The job will entail approaching patient families and helping them sign up for and utilize the MyChart patient portal to receive patient information as well as validating the identity and relationship to the patient to give appropriate access.

• Assist with downloading the portal app and helping families to navigate within the app 
• Become an expert in providing support for families in using the patient portal
• Adhere to Children’s Health IT policies, procedures, and protocols, and HIPAA rules and regulations
• Proficient in Microsoft tools, self-motivated, and work independently

What We're Looking For:

Competencies

• Detail oriented 
• Strong Communication Skills 
• Customer Service Experience 
• Prefer some healthcare background experience
• Compassion and Kindness
• Basic Microsoft Office

Requirements

• Bilingual in Spanish
• Someone with evening and weekend availability
• Ability to work onsite in Plano, TX

What to Expect 

• Stand and walk most of the shift 
• Part time 20-25 hours per week
• Schedule flexibility