The Posting Director is responsible for leading a team of medical payment posters and managers who support our ground ambulance and air medical service clients. The primary responsibility of the role is ensuring the timely and accurate posting of all payments and adjustments on behalf of assigned client accounts. Responsibilities also include process improvements, training of team members, operational efficiencies, and management reporting on operational performance. Ability to uphold “best practices” in day-to-day processes and workflow standardization to drive maximum efficiency across the team. The Posting Director also acts as a liaison between his/her respective team and other functions within Quick Med Claims. 

This position is 100% work from home.

Responsibilities

• Adhere to all QMC HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.
• Ensures consistent adherence to company attendance policies.
• Provides management oversight, support and proper training to the Payment Posting Specialists and Managers to ensure efficient operations and productivity targets are achieved 
• Identifies process improvement opportunities to streamline workflow, increase electronic payment sources, maximize efficiency and optimize technological advances
• Develops and implements solutions (i.e. conducting needed training, updating SOPs, re-engineering processes, developing project plans with timelines to accomplish key goals, etc.)
• Responsible for accuracy of payments posted in the management system
• Oversees timely month-end close in accordance with client requirements
• Effectively reaching out and communicating with other leaders and functional departments to bridge communication and/or process gaps when identified
• Works directly with clients to answer questions and resolve issues, discrepancies, and concerns as they arise
• Acts as the backup Payment Posting Specialists when needed, which could occur because of scheduled absences, new accounts awaiting staff and unexpected large volume

Education

Associates degree in business or related field preferred, however equivalent combination of education and experience sufficient to successfully perform essential duties will be considered. 

Experience

Minimum of 5 years’ experience in a general business with at least 2 years in a managerial position. Preference given to applicants with exposure to medical payment posting and refunds (including but not limited to pulling and preparing electronic remits, lockboxes, etc.) Exposure to leading individuals, teams or project implementation is also preferred.

Knowledge, Skills, Abilities

• Exceptional skills in Microsoft Office products including Word, Excel, Outlook & Teams
• Strong knowledge of medical terminology and medical coding
• Strong project management skills and ability to multi-task
• Experience with communicating with internal and external customers regarding process, requesting information and sharing results.
• Knowledge of Medicare, Medicaid, Private Insurance, Private Pay and Workers Compensation requirements/guidelines
• Knowledge of and ability to comply with HIPAA and patient confidentiality policies
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Ability to handle multiple tasks and quickly adapt to changing priorities in a fast-paced environment
• Attention to detail, accuracy, and data entry skills
• Excellent communication skills (both written and verbal)
• Proven ability to lead individuals and/or a team