Location: Tacoma, WA
Job Type: Full-Time
Reports To: Service Manager
Salary: $37,000 - $41,600 annually

Are you detail-oriented, customer-focused, and eager to grow in the automotive industry? Toyota of Tacoma is looking for a motivated Express Advisor to join our service team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking for a career with long-term growth potential.

At Toyota of Tacoma, we take pride in fostering a collaborative, team-oriented workplace where employees are valued and given opportunities to advance.

What We Offer

• Supportive Team Culture: Work in a collaborative, family-like environment.
• Career Growth: Opportunities for advancement within a growing dealership.
• Comprehensive Benefits: Health insurance, retirement plans, and more.

Key Responsibilities

As an Express Advisor, you will play a vital role in ensuring smooth operations within our service department by:

• Scheduling Service Appointments: Communicating with customers to schedule maintenance and repairs.
• Documenting Vehicle Issues: Accurately writing repair orders and capturing customer concerns.
• Recommending Services: Advising customers on necessary maintenance based on manufacturer guidelines.
• Providing Cost Estimates: Offering transparent pricing for labor and parts.
• Keeping Customers Informed: Updating customers on service progress and obtaining approval for any changes.
• Reviewing Repair Orders: Ensuring accuracy and completeness before processing.
• Maintaining Shop Flow: Assisting with vehicle movement to support efficient service operations.

Who You Are

• Detail-Oriented: You take pride in accuracy and organization.
• Customer-Focused: You enjoy building relationships and providing excellent service.
• Team Player: You thrive in a fast-paced, collaborative environment.
• Motivated to Grow: You are eager to develop a long-term career in the automotive industry.

If you’re looking for a rewarding opportunity with a company that values your skills and dedication, we encourage you to apply today and become part of our team at Toyota of Tacoma!

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employees must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee.  Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.