Supervisor: Director, Lifelong Learning Center 

Job Status: Full Time Monday – Friday 

Job Hours: 35 hours per week (Fully working on-site pending successful probationary period) 

Location: Midtown Manhattan 

Compensation: $50K - $52K, Commensurate with Experience 

About Encore: Known widely as Broadways longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Older adult s can age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York’s City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization which centers employees as its number one resource. 

About Position: Under the supervision of the Director of the Lifelong Learning Center, the Case Worker will assist older adult members in accessing benefits/entitlements and eligibility for assistance in a range of services, including the completion of applications as needed; advocate and intervene with other agencies on behalf of clients; compile stats and maintain complete and accurate case records. In addition, the Case Worker is part of a collaborative effort among all staff directly involved in the service of older adults, coming to the Encore Older Adult Center to provide an atmosphere of hospitality, health, and wellness programs along with various other activities. 

Benefits: This full-time position offers benefits that include medical insurance (with Employee contribution), Dental, Visions, generous paid time off (vacation, personal days, sick days, and earned floating holidays), 403(b) with a 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care, and transit benefits. 

Responsibilities: 

• Conduct intakes with older adults to assess needs such as personal, family, finances, employment, food, clothing, housing, and physical and mental impairments and determine the nature and degree of need; 

• Conducts financial screen to determine older adult’s eligibility for financial assistance or benefits and provides or refers clients for related benefits; 

• Offers case assistance to older adults by providing them with information on and/or obtaining services, benefits, entitlements, and other areas of concern to older persons (i.e., SNAP, SCRIE, EPIC); 

• Help improve an older adult's financial wellness by offering savings programs like HEAP, budgeting, SSI, transportation, discounted cell phone bills, housing applications, employment, Lifeline, tax assistance, etc. 

• Refers older adults to community resources and other organizations as needed; 

• Provide Information and Referrals to older adult member and/or older adult non-members via phone or in person, as requested; 

• Assists with program registration and completes Nutritional Risk Screens for program participants;

• Assist in publicizing specific programs through handouts and posted related flyers;

• Keep accurate agency and funding source required worker logs, case notes, and file records of all interactions with older adults;

• Encourage and enable socialization among older adults and help create an atmosphere that fosters trust, caring, and respect for one another;

• Attends workshops and case conferences as required;

• Performs miscellaneous job-related duties as assigned by the Director;

• Coordinate and schedule at least one workshop once a month aimed at educating older adults about various benefits, e.g., EPIC, HEAP, SCRIE, and other Health & Wellness/medical/Financial benefits through both government and non-government programs;

• Assist in end-of-life planning in collaboration with VOLS Legal Clinic;

• Other duties as assigned.

Required Qualifications: 

• BA in Social Work or related field of human services; and at least 1 year of experience in the field of human services, preferably in the field of aging;

• Or an associate degree in the field of human services and at least 2 years of Case Assistance experience working with obtaining entitlements and benefits, preferably in the field of aging;

• Bi-lingual, Spanish preferred;

• Experience with or willing to learn advocacy skills; benefits & entitlements and referral systems;

• Ability to communicate with program participants and related staff;

• Demonstrate excellent organization and communication skills;

• Good record-keeping abilities and proficiency in computer/web-based programs; 

• Have a sensitivity and empathy for participants in the programs.

Due to the high volume of applicants, only qualified candidates will be contacted. No phone calls please. Encore Community Services is an equal opportunity employer and does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Reasonable accommodations may be made to enable individuals with disabilities, as defined by the ADA, to perform the essential functions of the job.