The Branch Manager is responsible for leading and managing branch operations, developing and coaching the team, and driving business growth through deposit acquisition, customer relationship development, and community engagement. This role ensures the branch meets performance goals while delivering excellent customer service and maintaining operational and compliance standards.

Key Responsibilities:

Leadership & Team Development:

• Lead, coach, and develop branch staff to achieve performance goals and provide excellent customer service.

• Foster a strong sales and service culture while ensuring operational efficiency.

• Conduct regular coaching sessions, performance reviews, and training to develop team members.

• Ensure adherence to all bank policies, procedures, and regulatory requirements.

Business Development & Customer Engagement:

• Develop and implement strategies to grow core deposits, increase accounts per customer, and expand relationships.

• Actively engage with local businesses, community organizations, and referral sources to drive branch growth.

• Lead initiatives to acquire new consumer and business banking customers while deepening existing relationships.

• Promote bank products and services.

• Partner with commercial loan officers and cash management specialists to provide tailored solutions to business customers.

Branch Operations & Compliance:

• Ensure all branch operations comply with bank policies, procedures, and regulatory requirements.

• Manage risk and security controls, including cash handling, fraud prevention, and audit compliance.

• Oversee branch efficiency, staffing, and daily operations, including opening and closing procedures.

• Monitor and manage branch financial performance, including deposit growth and fee income.

Community Involvement & Bank Initiatives:

• Represent the bank in community events, networking functions, and financial literacy initiatives.

• Support and implement bank-wide marketing campaigns, referral programs, and product promotions.

• Participate in bank committees, special projects, and strategic initiatives as needed.

Qualifications & Experience:

• Bilingual in Spanish and English a must.

• Minimum 3-5 years of banking experience, with at least 2 years in a leadership or management role.

• Proven ability to develop and execute business development strategies.

• Strong knowledge of deposit products, compliance regulations, and retail banking operations.

• Experience coaching, mentoring, and developing a team.

• Excellent communication, problem-solving, and decision-making skills.

• Ability to build relationships with customers, businesses, and community partners.

• Bachelor’s degree in business, Finance, or a related field preferred (or equivalent experience).

Why Join First Federal Bank of Wisconsin?

• Community-focused, relationship-driven banking culture.

• Opportunity to lead and make a meaningful impact in a growing financial institution.

• Supportive leadership team and opportunities for career development.