Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

The Head of Technology is responsible for creating Definiti’s technology strategy and supporting infrastructure in a nimble and high growth environment. Having a high-level knowledge of cybersecurity standards will be considered a plus. This position reports to the CEO and is an active member of the Executive Committee.  

The Head of Technology defines and oversees automation development, leveraging tools and vendors to implement automation within the company.  The Head of Technology partners with leaders throughout the company to identify opportunities and implement solutions.  The executive leads a team to support execution, manages production support, and leverages outsource partners to ensure an efficient cost structure and highest quality outcomes for the company’s remote workforce. Additionally, the candidate would be supporting data governance, business continuity and IT admin activities as necessary. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Aligns business and technology strategy; Designs and implements infrastructure for scale
• Ensures organizational adherence and continuous improvement
• Partners with vendors and technology providers to stay ahead of industry trends and innovations
• Lead a team to establish best practices, governance, and compliance frameworks for technology adoption
• Identify, assess, and prioritize business processes for automation, ensuring alignment with corporate goals
• Collaborate with departments to integrate AI, ML, and cognitive automation solution
• Oversee the selection, implementation, and scaling of intelligent automation platforms (e.g., UiPath, Blue Prism, Automation Anywhere)
• Champions change management and adoption of automation across departments, ensuring smooth transitions
• Oversees cyber and data security program, help desk management and MSP  
• Manages to budget expectations and identifies opportunities to be more efficient
• Manages transitions and integrations of acquired companies which include remote employees and support for office locations

COMPETENCIES REQUIRED

• Strong verbal and written communication skills 
• Exceptional problem-solving, communication, and stakeholder management skills
• Eager to engage with clients and partners, and comfortable communicating technical  issues and resolution status with non-technical individuals
• Experience managing technology budgets, including IT projects
  

EDUCATION AND QUALIFICATIONS

• High school diploma or GED required
• Bachelor's degree required
• Experience leading IT teams with a strategic and hands-on approach for 300+ users
• 10+ years of IT leadership experience, with a strong focus on enterprise applications, infrastructure, and security
• Proven track record of managing third-party applications and cloud-based technology stacks
• Expertise in IT governance, cybersecurity, vendor management, and enterprise architecture
• Strong understanding of regulatory compliance requirements (SOC 2, GDPR, etc.)
• Ability to travel up to 10%

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy
• 401(k) with up to 4% match
• Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn’t accrue.
• 10 paid holidays and 2 paid floating holidays
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility