Company name: Philadelphia Corporation for Aging
Title of position: VICTIM SUPPORT PROGRAM COORDINATOR - OLDER ADULT PROTECTIVE SERVICES DEPARTMENT
Position type: Full Time
Pay range: $50,400.00 - $58,344.30 varies with experience.
Location: PCA Main Building
THE ORGANIZATION
A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.
The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.
Benefits:
- Medical, prescription drug, vision, and dental coverage
- Flexible spending plan (health and dependent care)
- EAP, life insurance, short- and long-term disability insurance
- Pre-tax commuting, and parking benefits
- 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
- Annual paid time off includes holidays, sick days, personal days, and vacation depending on tenure.
Description of Role: Under the supervision of the Victim Support Program Coordinator Supervisor, the Victim Support Program Coordinator (VSP) is responsible for developing and effectuating care plans designed to remove imminent risk to identified clients age 60 and above who are victims of abuse, neglect, financial exploitation, or abandonment.
NOTE: This position is dependent on continued funding from a VOCA grant.
Required Education and Experience:
Education and Experience:
Three years of direct service experience specifically in either Care/Case Management, Investigation or Assessment.
and
BA/BS/BSW or MA/MS/MSW in Social Work or related social science.
and
Familiarity with protective services, victim services, crisis intervention, mental health or case management with the elderly is preferred. Ability to develop and effectuate care plans for challenging cases. Second language abilities preferred.
Job Responsibilities:
a. Receives cases after OAPS investigation and/or from community referrals to develop a care plan to assist victims and remove imminent risk.
b. Upon receiving substantiated case, make referrals to appropriate agencies and services as indicated.
c. Assess the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate. Testifies in court as needed.
d. Accompanies and assists police in delivery and enforcement of above-mentioned court orders.
e. Provides on-going case management to victims who are older adults in need of protective services as defined by the Older Adult Protective Services law reassessing as required.
f. Documents all case activity in Oracle and the ETO system in accordance with State regulations, agency policies, and best practice.
g. Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.
h. Coordinates case planning with other service providers and other service delivery systems.
i. Arranges and conducts case conferences with others involved in care plans.
j. Locates and/or mobilizes resources to meet victim needs.
k. Participates in on-going problem-solving, program evaluation and development with all staff.
l. Participates in orientation and training, in-service training, and attends regular staff meetings.
m. Uses regular conferences with supervisor to evaluate work, improve job performance, and enhance professional growth.
n. Assists with outreach and public education.
o. Identifies resource and service gaps, which inhibit the provision of high-quality care to victims of abuse, neglect and financial exploitation.
p. Works with supervisor in reporting program results to appropriate persons.
q. Performs other related duties as assigned.
Professional Characteristics:
- Detailed oriented.
- Well-developed interpersonal and communication skills.
- Extremely organized.
- High level of flexibility.
- Possesses advocacy skills.
- Proficient in excel.
- Problem solving skills.
- Effective time-management skills.
- Strong organizational skills with high energy level.
- Excellent customer service skills.
- Excellent written and oral communication skills.
- Solid critical thinking skills.
- Team player.
Additional Requirements:
- Pre-employment physical and drug screening
- Satisfactory criminal history clearance.
- A valid driver's license, a good driving record and access to a fully insured car.
- Transport of clients.
- Evenings and weekends on-call on a scheduled rotating basis.
- Availability via cell phone at all times during scheduled working hours.
- Signing the Pennsylvania Department of Aging's Confidentiality Statement.
- Adherence to all agency and departmental policies and procedures.
WORK LOCATION:
This position has the opportunity to hybrid (combination of in the office and remote) and work remotely.
For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/
All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.
Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.