Administration

· Supervise   housekeeping and laundry staff, including counseling, termination,   performance evaluations, training, and development.

· Assist   in the development of the annual budget. Monitor performance against plan.

· Establish   and maintain cost control systems for staffing, linen inventories, and   cleaning supplies.

· Ensure   quality services are rendered in meeting guest needs.

· Schedule   staff according to labor standards and forecasted occupancy.

· Maintain   room quality based on StepStone and hotel guidelines.

· Monitor   and maintain required level of cleanliness in rooms, storage areas, laundry,   restrooms, and common areas. 

· Enforce   procedures for the acceptance, security, and return of guest lost and found   items.

· Enforce   procedures for security of on-loan equipment.

· Maintain   productivity and labor cost goals.

· Conduct   inventories of linen, supplies, and equipment as required.

· Order   and receive supplies to maintain adequate inventory levels.

· Immediately   alert hotel management of emergency situations via all communication avenues.

· Ability   to accurately use various office and accounting software.

Support

· Must   have a comprehensive knowledge of the English language to effectively   communicate with guests, associates, and vendors.

· Ability   to accurately report information. 

· Ability   to assist with various office tasks as needed.

· Ability   to scrupulously follow all StepStone and hotel policies and procedures.

· Attend   required meetings.

Professionalism and Style Expectations

These are expected of every associate   within StepStone Hospitality, Inc.

Personal   Effectiveness

· Projects   and assignments are completed thoroughly, professionally, and with care.

· Adjusts   to high-pressure conditions and is open to change.

· Assumes   responsibility for personal growth and development.

· Conducts   him\herself (acts and dresses) professionally at all times; sets standards   for all associates.

Communication

· Understands   and communicates the StepStone Culture and Core values.

· Expresses   ideas and conveys information clearly, effectively, and professionally.

· Actively   listens to others.

· Conveys   company information, decision, or problems to appropriate parties on a timely   basis.

· Works   to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

These are required of every associate.· Minimum   lifting of 20 pounds.· Pushing,   bending, stooping, upward reaching, manual dexterity.· Hearing,   writing, typing.· Minimum   pulling of 20 pounds.· Other   duties may be assigned. Additional   responsibilities specific to you are:· Must   have a comprehensive knowledge of all hotel departments and functions.· Must   have good mathematical and computer skills.· High   school education and relevant training and experience required. Additional education preferred. · Ability   to obtain required licenses or certificates.· CPR   and first aid training preferred.· Additional   language ability preferred.