Superior Support Resources, Inc.

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Field Engineer
Brookfield, WI
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Description

The Field Engineer will often physically install, configure, support and integrate network, network applications and business systems.


Essential Duties and Responsibilities:

• Performs client assessments in order to provide feedback of client’s overall network environment, identify potential risks and assist in developing a remediation plan.

• Perform security assessments for client’s internal and external network by testing, monitoring their network and checking for signs that the business is compliant. Which may include:

o Ensuring the network is backing up regularly and periodic testing is conducted.

o De-cluttering the network by un-installing programs not in use.

o Updating various anti-virus/anti-spam programs.

o Patching computers and software

o Updating firewalls

• Install, configure, and troubleshoot various network hardware and software applications.

• Install, configure, support and integrate network systems.

• Ability to design, support and troubleshoot LAN/WAN networks.

• Evaluate and troubleshoot network system performance, capacity, availability, security, interoperability and manageability.

• Act as a technical resource and mentor to lower level engineers to address and resolve inquiries and problems.

• Participate on cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs.

• Ensure completion of assigned tasks, projects or programs according to schedule.

• Attend all meetings.  Travel to customer site as needed.  Complete and maintain all required status reports, paperwork, records, documentation, etc.

• Maintain technical competency and remain current on new technology and trends in the industry.



Requirements

• Bachelor’s or Associate’s degree in IT related field preferred or equivalent experience

• Valid Driver License required

• Highly effective communication skills to communicate with clients in a varied set of circumstances

• Strong problem solving and troubleshooting skills with the ability to take ownership for your own work

• Ability to use technology that complies with industry standards

• Basic experience with firewalls, routers and switches


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