Job Purpose:

The Customer Quality Technician is responsible for managing internal and external quality concerns for assigned customers. Reporting to the Vice President of Quality through the Quality Manager, this role ensures customer satisfaction, compliance with quality standards, and continuous improvement in manufacturing processes.

Qualifications & Experience:

• High School      Diploma or equivalent (GED/HSE) required.
• Additional      technical training or certifications in quality, manufacturing, or      engineering preferred.
• Experience in      customer collaboration, blueprint reading, and quality system      applications.
• Proficiency in      Microsoft Office, ERP systems, and quality management software.
• Strong      problem-solving, decision-making, and analytical skills.

Key Responsibilities:

Customer & Quality Issue Management:

• Address and      resolve customer complaints professionally.
• Facilitate customer      complaint kickoff meetings and support operations teams in problem      resolution.
• Participate in      customer events, pre-production planning, and product launches.
• Assist in Pilot      and Lineside runs to proactively identify risks.

Process Documentation & Compliance:

• Review and      update Process Flow, PFMEA, and Control Plans for accuracy.
• Ensure      documentation aligns with customer requirements and internal quality      standards.

Problem-Solving & Continuous Improvement:

• Conduct root      cause investigations and implement corrective actions.
• Apply      problem-solving methodologies such as RCA, 5 Whys, SWOT, and PDCA.
• Support      cross-functional teams in resolving quality concerns.

Measurement & Inspection Support:

• Ensure proper      disposition of non-conforming products.
• Use CMM,      Micrometers, Calipers, Height Gauges, and Comparators for inspections.
• Interpret      blueprints and GD&T specifications for quality assurance.
• Utilize      Statistical Process Control (SPC) to monitor and improve process      capability.

Data Management & Reporting:

• Prepare and      present reports using Microsoft PowerPoint, Word, and Outlook.
• Collaborate      with customers and suppliers on 8D, 5P, and 3P reports.
• Maintain      accurate and timely data collection and reporting.

Leadership & Operational Support:

• Ensure timely      disposition of suspect and non-conforming parts.
• Lead      cross-functional team discussions to drive quality improvements.
• Provide backup      support for Customer Quality Technicians as needed.
• Support      overtime and special projects when required.

Tools & Equipment Utilized:

• ERP &      Quality Systems: Plex, CM4D
• Software:      Microsoft Office Suite (Excel, Word, Outlook)
• Measuring      Instruments: Micrometers, Calipers, Height Gauges, Comparators
• Company      Vehicle: Requires a valid driver's license for occasional travel

Work Ethic & Performance Expectations:

• Uphold      enthusiasm, teamwork, integrity, and initiative.
• Demonstrate      excellent attendance and punctuality.
• Follow      established processes to minimize rework.
• Comply with      safety regulations and PPE requirements.
• Support lean      manufacturing and continuous improvement efforts.

Physical & Environmental Considerations:

• Frequent      sitting, standing, and walking; occasional reaching, bending, and lifting up      to 40 lbs.
• Exposure to hot      and humid conditions, moving mechanical parts, and loud noise      environments.

Travel Requirements:

• Occasional      domestic/international travel may be required.

Protective Equipment Requirements:

• Mandatory PPE:      Safety glasses, sturdy leather/steel-toed shoes, hearing protection.
• Additional PPE:      Gloves when handling parts.