SUMMARY:

A Patient Access Representative I (PAS I) is responsible for helping patients gain access to medical treatment facilities. The job description for a patient access representative will include communicating well with members of the public and accurately recording data. Responsible for providing quality and efficient customer service to our patients.

POSITION REQUIREMENTS:

Check-in

1. Greet patients and their caregivers on arrival
2. Collect accurate information such as patient demographics and insurance information
3. Relay information to relevant staff members
4. Collect copays and balances as required or instructed
5. Assist patients with questions, concerns, and issues
6. Give out appropriate paperwork including but not limited to face sheet, MIPS, and PHI
7. Other duties as assigned by manager, leads, or other superiors to limit downtime

End of Day

1. Balance daily transactions
2. Add up all receipts and balance with monies received for the day
3. Write deposit for monies collected
4. Print out daily transactions and reports

PREFERRED QUALIFICATIONS:

1. Experience in a clerical position preferred
2. High school diploma or equivalent
3. Knowledge of medical terminology and insurance plans is beneficial
4. Proficiency in Microsoft Office and data entry systems
5. Knowledge and understanding of billing and payment procedures, rules & regulations of contractual and non-contractual insurance carriers
6. Ability and understanding of how to use ICD-10, HCPCS, and CPT coding books and or applications
7. Ability to multitask and maintain strong attention to detail
8. Ability to speak clearly and concisely with pleasant attitude, and present a neat appearance

PERSONAL CHARACTERISTICS:

1. Compassionate and patient
2. Professional demeanor
3. Excellent communication and interpersonal skills
4. Strong administrative and organizational skills
5. Listens well and devotes full attention to patients and medical professionals
6. Maintain confidentiality