The Shipping Associate plays a vital role in the ?nal stage of the production and ful?llment process. This individual is responsible for ensuring accurate and timely shipment of all customer orders, utilizing major shipping carriers (FedEx, UPS, USPS) while maintaining detailed shipment records in Ship Station and Finale. The ideal candidate is detail-oriented, organized, and capable of working collaboratively to meet shipping deadlines and service-level agreements (SLAs).
This is a non-customer-facing role that requires close coordination with the Post Press Inspection team, Press Operators, and management, to ensure smooth, e?cient, and error-free shipping operations.
Key Responsibilities:
Order Processing & Shipping: Package and ship orders using FedEx, UPS, and USPS while adhering to company and carrier guidelines.
Documentation & Inventory Management: Accurately record all shipments in ShipStation and Finale, ensuring proper documentation for both domestic and international shipments (including customs forms).
Order Staging & Packaging: Retrieve staged orders from the Post Press Inspection team, verify accuracy, and package them for shipment.
Issue Reporting & Resolution: Communicate shipping delays, discrepancies, or logistical concerns to the Warehouse Manager to prevent customer impact.
SLA Compliance: Work collaboratively with Press Operators and Post Press Inspection teams to ensure shipments meet expected ful?llment timelines.
Coordination with Customer Support: Provide tracking information, shipment updates, and issue alerts to the Customer Support Specialist for seamless customer communication.
Process Improvement & Team Collaboration: Actively contribute to re?ning shipping work?ows and inventory accuracy to enhance overall ful?llment e?ciency.
- Experience with shipping or inventory management software (ShipStation, Finale) preferred but not required.
- Strong attention to detail and organizational skills to maintain accurate shipment records. Ability to work e?ciently under deadlines and manage multiple shipments simultaneously. Effective communication skills for coordination with internal teams.
- Self-motivated with a proactive approach to problem-solving and process improvements. Reliable, adaptable, and capable of working both independently and as part of a team.
- No speci?c education requirements—training provided for the right candidate.
- This is a great opportunity for someone who thrives in a fast-paced, logistics-driven environment and enjoys playing a key role in ensuring customers receive their orders accurately and on time.
About Us
Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.
We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.
AAP/EEO Statement
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.