Type: Regular, Full- Time (40 hours/week)

FLSA: Non-Exempt

Schedule: Tuesday - Saturday, 8:30 AM - 5:00PM

Location: 255 W Bullard Ave, Fresno CA 93704

Pay Rate: $25.00 (Entry level) - $34.30/hourly (depending on experience)

 Benefits: 

Health (2 options $50 a month (employee only), employer paid dental, Vision& Life) 403b with Company Match 

Reports to: CRT Manager

(This position exists and is dependent on grant funding)

SUMMARY:?Under the direction of the Crisis Response Manager, the CRT Victim Advocate will provide survivor driven, and trauma informed services to those individuals/families within the community that are in need of Domestic Violence services, and who may be experiencing a DV crisis and/or situation; including inquiry of information about supportive services at the Marjaree Mason Center (MMC). Direct services provided by the victim advocate include, court accompaniment, safety planning, crisis intervention, transportation to court, assistance with domestic violence restraining order applications, and outreach to referrals from rural law enforcement. 

The CRT Victim Advocate will assist with the crisis response activities as it relates to responding and assisting 

callers who are experiencing a DV crisis, calling regarding information about supportive activities at the  

MMC (groups, classes, locations etc); providing information and referral to intakes and others who contact  

the agency via the hotline. This position will complete all crisis drop in assessments of service needs and  

will provide supportive services to assist them with the correct system of care if not MMC. This position will also  

be responsible for the Intensive coordination and communication within the coordinated entry system process, 

and collaborate with internal and external entities to deliver more efficient use of resources. 

Crisis Response will monitor cameras, respond to any access/entry doors when necessary. This team is fully responsible for the enrollment data entry for all new intakes into the Safe House, and the process of escorting clients into the Safe House or temporary residence as appropriate. 

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as answering the hotline or working in the shelter.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide crisis intervention to victims of domestic violence.
• Work as a team and support the mission and goals of MMC.
• Work in collaboration with designated law enforcement agencies.
• Maintain positive working relationships with MMC staff and community partners.
• Provide information on the judicial process and legal advocacy
• Assist clients with their applications for a Domestic Violence Restraining Orders.
• Facilitate the Legal Options Class that educates clients about various types of restraining order.
• Maintains client files through Apricot System
• Provide client follow up, as appropriate, when requested
• Attend Team Decision Making meeting held by CPS
• Provide court accompaniment to clients attending restraining order hearings.
• Communicate with Crisis Manager, as needed for support and supervision
• Provide informational presentations on domestic violence as scheduled, to outside groups.
• Provide outreach to facilitate the linkage of services for victims of domestic violence.
• Develop and maintain good networking relationships with community referral agencies.
• Safeguard clients’ security and confidentiality;
• Occasional travel to locations in rural Fresno County to meet with clients;
• Daily preparation/maintenance of client records and files;
• Provide complete, accurate and timely information needed for grant reporting and management.
• Safeguard assets of MMC, including merchandise and other assets;
• Regular attendance and promptness are considered part of each employee’s essential job functions.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree preferred not required in Social Work, Criminology or other related field.
• Six (6) months of crisis intervention experience required;
• Experience working with law enforcement preferred;
• Experience in public speaking and networking.

Knowledge, skills and abilities to be successful in the position:

• Willingness to work in a team environment and on occasion independently;
• Ability to make decisions, which may have moderate to major impact on the operation of program and/or agency (general operations to funding);
• Capacity to problem solve and use deductive reasoning while assisting clients;
• Approach to working with families in an empathic, nonjudgmental, respectful, and professional manner;
• Ability to understand the needs of families and a willingness to address their concerns with action designed to create change;
• Demonstrate ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/ disabilities and sexual orientations;
• Ability to manager high volume of work efficiently and effectively;
• Strong oral and written communication skills;
• Strong interpersonal skills, analytical skills;
• Bilingual Spanish preferred;
• Ability to make presentations to medium to large groups;
• Sensitivity to issues pertaining to domestic violence.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto; Must be insurable at all times at standard rate by MMC insurance carrier;
• Must successfully pass a drug, background and Tuberculosis test.

PHYSICAL DEMANDS:

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less)/
• Lift up to 10 pounds – occasional to frequent
• Lift up to 25 pounds – infrequent
• Push/pull – occasional to frequent
• Reach with hands and arms- frequent
• Sit- occasional to frequent
• Stand – occasional to frequent
• Stoop, kneel, crouch or crawl – occasional to infrequent
• Talk or hear – Extensive
• Use hands to finger, handle or feel- frequent
• Driving - occasional
• Walk – occasional to frequent
• Fine Dexterity – Both – frequent
• Typical noise level – normal office level
• Repetitive use of hands – frequent
• Hearing – ability to hear instructions - frequent
• Grasping: simple/light: - frequent

WORK ENVIRONMENT:

• Indoors, environmentally controlled
• Normal office noise level

ALL EMPLOYEES MUST BE ELIGIBLE FOR EMPLOYMENT IN THE UNITED STATES AND WILL PROVIDE ALL REQUIRED LEGAL DOCUMENTS TO PROVE THIS STATUS, AS REQUIRED BY STATE AND FEDERAL LAWS.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.