Description
Essential Functions:
- Answer incoming calls within a timely fashion and respond to or transfer the call as appropriate.
- Receive checks/money orders, log in QuickBooks, and distribute accordingly.
- Log incoming and outgoing packages and documents.
- Handle other walk-in clients as needed, payment processing, keys/fobs/remotes/parking pass workflow and tracking.
- Handle customer disputes
- Work on forwarding mail and create a COA as needed
- Restock and order supplies for break room and bathroom
- Make Popcorn on Tuesday and Thursday’s.
- Assist Document Management team as needed
- Perform all other job requests as assigned by management.
Qualifications:
- Minimum of 6 months office experience
- Minimum of 6 months Customer Service experience
- Intermediate knowledge of MS Office products (Word, Excel, Outlook)
- Ability to lift 50lbs.
Core Competencies:
An individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:
- Organizing and prioritizing
- Strong attention to detail and accuracy
- Maintain confidentiality and exercise good judgment
- Problem-solving skills
- Excellent communications skills, both written and verbal
Requirements
Preferred Qualifications:
- C3
- UManage
- Promas
- AppFolio
- QuickBooks
ADA Requirements:
- See and read small print, both on paper and on a computer screen, quickly and accurately.
- Sit for extended periods of time while working at a computer.
- Hear and speak clearly on the telephone and in person.
Work Posture Requirements:
- Sitting: Constantly
- Standing: Frequently
- Walking: Frequently
- Driving: N/A
- Bending (from waist): Frequently
- Crouching (squat): Rarely
- Kneeling: Occasionally
- Crawling: N/A
- Climbing (stairs): N/A
- Climbing (ladder): N/A
- Twisting: N/A
- Reaching: Rarely
- Wrist Motion: Occasionally
Carrying Requirements:
- Items Carried: Files/Board books
- Distance: 50 steps
- Times Per Day: 5
- Maximum Weight: 5 pounds
Moving/Lifting Requirements:
- Items Moved/Lifted: Paper files
- Times Per Day: 5
- Maximum Weight: 3 pounds
Moving/Lifting Levels/Heights:
- Floor: Occasionally
- Knee: Rarely
- Waist: Occasionally
- Chest: Occasionally
- Overhead: Occasionally
Push/Pull Requirements:
- Item Name: Furniture Frequency: Frequently
Environmental Conditions:
- Inside/Outside: No
- Hot/Cold Temperatures: No
- Wet: No
- Noise: No
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: No
- Close Quarters: No
- Fumes/Odors: No
EEO/Drug Free Workplace