Job Title: HR Generalist 

Job Type: FT 

Location: Hybrid – Charlotte, NC Office

Who We Are 

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees.  We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services.  

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com. 

Job Summary 

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The HR Generalist is responsible for performing, overseeing, and/or supporting Human Resources programs including but not limited to recruiting, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; job descriptions, recognition, and morale; and training and development. The HR Generalist will report to the HR Director. 

What You’ll Do 

• Provide counsel and support to managers/supervisors on issues of company/HR policy application, operations, Human Resource needs, and provides HR services to team members. 
• Practice strong engagement with all team members including accepting diversity of ideas and thoughts, sharing responsibility for success, demonstrating honesty and integrity, helping employees solve problems and showing respect. 
• Conduct investigations, analyze organizational health issues, and work in partnership with the HR Director to develop and execute plans to address problem areas. 
• Provide guidance on employment related issues (such as ADA, FMLA, FLSA, harassment, discrimination). 
• Create and utilize surveys to develop strategies for sustaining positive employee engagement and positive culture building. 
• Assist the Instructional Designer with the creation and implementation of effective training and development programs to meet requirements, skill proficiency and development needs. 
• Support the development and administration of programs, policies and processes to facilitate employee and organizational development. 
• Provide counseling and direction to employees, facilitate communication, and help to resolve conflicts that impact employee engagement. 
• Support recruiting efforts and participate in the planning and execution of activities and events to fill all open positions. Manage and support the Recruiter. Review background check reports as needed. 
• Facilitate a remarkable onboarding experience for new hires and newly acquired team members, utilizing the HRIS system and partnering with managers. 
• Manage the organization's performance management process by scheduling and setting up the HRIS system, and by providing resources and training to managers/supervisors. 
• Maintain knowledge of federal, state, and local employment laws and regulations, HR trends, best practices, regulatory changes and compliance, and new technologies in human resources, recruiting, and employment law. Review company handbook and policies annually. Partner with Auditors, Accounting, and internal Compliance to perform audits throughout the year. 
• Develop proactive communications, employee relations/recognition and appreciation programs.  
• Support the HR team as back up for specialties (Recruiting, Benefits, and Payroll). Perform other duties as assigned. 
• Responsible for welcoming and engaging new team members through direct hire and acquisitions. 
• Maintain quality work that exemplifies and promotes Flores’ core values. 

Who You Are 

• A graduate of a bachelor’s degree program from a four-year college or university, with a minimum of 3 years of HR experience with a proven track record of success. PHR/SPHR or SHRM-CP/SHRM-SCP preferred. 
• Extensive recent experience with Paylocity is required. 
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner. Excellent communication skills with a proven ability to take initiative & build strong productive relationships. 
• A proven leader, with experience managing a successful team. 
• Results oriented, tenacious, and persistent personality with a focus on driving meaningful results. Able to maintain confidentiality. 
• A motivated individual driven to take on additional responsibilities with a sense of urgency. Someone with a high level of attention to detail and organizational skills & willingness to embrace and adapt to change. 
• An internally motivated individual looking to grow personally and professionally. 
• A qualified candidate who possesses above average analytical and problem-solving skills.  
• An individual that understands the value of providing a high level of customer service. 

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid office environment based out of our Charlotte office. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.