The Chestnut Inn, a modern boutique hotel located in scenic Deposit NY and on Oquaga Lake, is seeking a dynamic and experienced Assistant General Manager (AGM) to join our team at Settlers Hospitality. The AGM will play a critical role in supporting the Senior Director of Hospitality in overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of service and hospitality. This position requires a hands-on leader with a passion for excellence, strong organizational skills, and the ability to inspire and manage a diverse team.

Key Responsibilities:

Operational Leadership:

• Assist the General Manager in managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure smooth day-to-day operations and address any operational challenges promptly.
• Monitor and maintain high standards of cleanliness, safety, and service throughout the property

Guest Experience:

• Foster a culture of exceptional guest service by leading by example and training staff to exceed guest expectations.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor guest satisfaction scores and implement strategies to improve them.

Team Management:

• Supervise, mentor, and motivate department managers and staff to achieve operational goals.
• Assist in recruiting, hiring, and onboarding new team members.
• Manage scheduling and timecards. 
• Conduct regular performance evaluations and provide constructive feedback to team members.

Financial Management:

• Assist in managing budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-control measures without compromising quality.
• Support revenue management strategies to maximize occupancy and profitability.

Sales and Marketing Support:

• Collaborate with the sales and marketing team to promote the hotel and its amenities.
• Assist in planning and executing events, meetings, and conferences held at the property.
• Build and maintain relationships with local businesses and community organizations.

Compliance and Safety:

• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Conduct regular inspections to ensure the property is well-maintained and meets brand standards.
• Oversee emergency procedures and staff training to ensure guest and employee safety.

Qualifications:

• Associates degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3-5 years of experience in hotel management or a similar leadership role.
• Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead and inspire a team in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work evenings, weekends, and holidays as needed.