Join our award winning culture as we support members in your area!

Position Summary:

Under the general supervision of the Program Manager, the Care Management (CM) Supervisor provides day-to-day supervision of Lakeland Care’s (LCI) care management teams. CM Supervisors are responsible to ensure quality and appropriate care to the members of LCI in accordance with Federal and State requirements and LCI policy. The Care Management Supervisor plays an integral role in promoting critical thinking and supporting the professional development of each care management staff. 

This position will support IDT staff in Winnebago and Waupaca counties and travel as needed to support the team.

Responsibilities & Competencies:

• Provide consultation and guidance to care management teams on LCI policies, procedures, guidelines and best practices to ensure effective and cost effective member-centered planning.
• Engage in a collaborative, interdepartmental approach in risk management to ensure member health, safety and independence while upholding member rights.
• Promote positive relationships between care management staff, members, legal representatives, providers, community agencies and internal departments.
• Review internal reports and follow up with care management teams to ensure optimum quality care management practice in the care planning process and coordination of care.
• Participate in Quality Improvement projects and other internal/external workgroups.
• Participate in on-going training; maintain current knowledge to ensure compliance with Federal and State regulations, LCI policy and procedure and accepted professional standards.
• Identify training and resource needs and communicate identified needs to the Program Manager.
• Manage staff in the Care Management Division, including interviewing, hiring, providing orientation, coaching, promoting professional development, providing employee performance feedback and implementing corrective action plans.
• Represent LCI to the community at large through professional interaction, clinical consultation, public speaking, and participation in community advisory groups as requested.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Information Portability and Accountability (HIPAA) Act of 1996.

• Bachelor’s degree in a Health or Human services related field, equivalent combination of education and experience (includes knowledge, skills, and abilities), OR licensed Registered Nurse in Wisconsin.
• Minimum of one (1) year leadership experience is required, two or more years preferred.
• Minimum of three (3) year’s professional experience in a long-term care organization or community-based setting required; work experience with one or more of the target groups served by Family Care preferred.
• Knowledge of community based long-term care and service delivery for the elderly, physically and intellectually/developmentally disabled adults.
• Possess strong evaluation, assessment, and interview skills.  
• Strong oral and written communication skills. 
• Leadership qualities necessary to supervise and train staff and peers.  
• Working knowledge of basic computer programs and typing skills.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

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Lakeland Care is a Top Workplace award winning Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin’s Family Care program. 

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify..