Job Summary

This position is responsible for greeting customers, taking customer orders and payment, preparing and delivering coffee and non-coffee products in a timely manner, and creating a positive energetic atmosphere for our customers thereby promoting Mackenthun’s Exceptional Experience.

Key Responsibilities

• Customer service and shift work including welcoming customers to the coffee shop, taking orders and accurately processing payments using the cash register. 
• Prepare beverages and serve products according to department standards and procedures. 
• Work to develop familiarity with customers by knowing their name, favorite or usual order. 
• Follow all cash handling and payment accepting policies and procedures. 
• Ensure that floors throughout the department are clean and free of debris. 
• Stock and organize the department as needed.
• Ensure that the seating area, i.e. tables, counters, chairs, are clean and free of debris. 
• Prepare products for later shifts, weigh out beans for the rest of the day and the next shift. Prepare oatmeal cups, cold press and cooler mix.
• Responsible for following safe food guidelines.
• Minimize department losses due to improper product handling, storage, damage and spoils.
• Perform duties in a manner that safeguards company equipment, resources and image. 
• Other duties as assigned

 Qualifications

Education & Experience

• Must be at least 16 years of age.
• Restaurant, retail or customer service experience preferred.
• Minimum High School Diploma or GED preferred but not necessary.  

Skills & Competencies

• Flexibility to work early mornings, evenings, some holidays and weekends.
• Must be honest and dependable.
• Must be able to work independently, be self motivated, and work as a team member.  
• Must be able to clearly speak, read and write the English language.

Working Conditions and Physical Demands

• Constant standing, walking, hearing, and seeing for extended periods.
• Frequent hand/wrist motions, bending, reaching, crouching, and kneeling.
• Lifting up to 50 lbs.
• Requires close, distance, and peripheral vision, depth perception, and color vision.
• Exposure to cleaning chemicals and varied indoor environments (refrigerated, wet, hot, cold) with machine/equipment noise.
• Teamwork and independent work in a smoke-free, fast-paced facility.

Benefits Summary

Part Time: Earned Safe & Sick Time. Shift differentials for working Sundays & Holidays. All our employees also receive a 10% discount at all locations.