Summary

We are seeking a bilingual (English and Spanish) highly motivated and detail-oriented Mobile Device Administrator to join our IT team. The ideal candidate will have extensive experience in configuring and managing mobile devices, as well as strong problem-solving skills to assist with support tickets. This role involves working closely with other IT staff and end-users to ensure smooth operation of mobile devices across the organization.

Device Configuration and Support:

• Configure and manage mobile devices (iOS, Android, Windows) for employees.
• Ensure compliance with company policies and security standards.
• Set up and maintain device profiles, including email, Wi-Fi, and app configurations.

Support and Troubleshooting:

• Assist with support tickets.
• Diagnose and resolve hardware and software issues.
• Provide training and guidance to users on device usage and troubleshooting.

Device Repair:

• Perform basic hardware and software repairs on mobile devices.
• Replace faulty components such as screens, buttons, and internal parts.
• Use diagnostic tools to identify and fix issues.
• Coordinate with third-party repair services for more complex issues.

Other:

• Coordinates logistics for project activities (ex. Meetings, new employees)
• Assist with orders or deliveries of products and resources from vendors. 
• Assist in training company-wide for proper use of all technology. 
• Resolve IT support requests from employees.
• Answering employee questions regarding mobile issues. 

Skills and Abilities  

• Proficient in mobile device management tools (e.g., MaaS360, Microsoft Intune, VMware AirWatch).
• Strong knowledge of iOS, Android, and Windows operating systems.
• Experience with mobile application management (MAM) and mobile device management (MDM) solutions.
• Excellent problem-solving and troubleshooting skills.
• Ability to perform basic hardware and software repairs.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bilingual in English and Spanish.
• Physical Abilities: Requires sitting for extended periods of time, walking, bending, reaching, carrying, and occasionally lifting and or moving objects up to 25 pounds.