PRIMARY RESPONSIBILITIES:

• Clean guest rooms (stripping beds and linens, emptying trash, cleaning mirrors, dusting furniture, etc.)
• Clean and sanitize guest bathroom (clean commodes, tubs, floors, marble countertops, walls, mirrors, etc.)
• Gather trash and waste. Properly dispose of items into the approved disposal area as specified by Housekeeping Management.
• Ensure all lost and found items have been tagged and delivered to the Housekeeping Department Managers for logging.
• Inspect rooms for needed repairs and for completion of cleaning.
• Report any damage to furniture or fixtures to the Director of Rooms or Housekeeping Supervisor on duty.
• Verify the appropriate use of cleaning products, as defined by the Material Safety Data sheets, prior to their intended use.
• Arrange furniture, bedding, fixtures, and amenities in the room according to the standardized room setting.
• Replenish all housekeeping items as necessary or requested. Examples: bathrobe, slippers, towels, tissue, bath mat, bedding, hangers, pillows, toiletries.
• Perform all dusting and vacuuming in accordance with standards.
• Inspect the guest room, working in a clockwise manner, recording which duties have been completed.
• Replace clean towels on racks.
• Place proper quantities of room accessories according to standards.
• Operate a light vacuum.
• Follow pet, smoke, and bug procedures as explained by a manager.
• Follow all safety and security policies and procedures.
• Prioritize the rooms based on guest requests, arrivals, etc.
• Complete all special projects that are requested by the manager.
• Deep clean assigned guest room once a year as per schedule and procedure.

JOB SPECIFICATIONS:

• Lifting to 50 pounds
• Requires manual dexterity to complete housekeeping tasks such as dusting, vacuuming, moving furniture, making beds, changing bed linens, polishing bathroom fixtures, and cleaning floors.
• You must have the ability to communicate verbally and in writing with guests, coworkers, and managers.
• You must have the ability to use stairs and service elevators to move throughout the building.

BENEFITS

Success Coach every Thursday

Fifty percent off your restaurant bill for up to six guests

401 (k)

Discounted Bus Passes

Free meals during shift

PTO Program

& so much more!

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business need.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to careers@townsendhotel.com, or you may call us at 248-647-8640.

EDUCATION & WORK EXPERIENCE REQUIREMENTS:

• High School Diploma, GED, or Trade School Certificate or Training
• Preferred candidate will have previous housekeeping experience in a luxury, boutique-hotel setting.

PHYSICAL DEMANDS:

• Requires ability to stand and walk for entire shift.
• Requires ability to perform light to moderately heavy housekeeping duties (i.e.: lifting, reaching, bending, stretching, pushing, pulling, and climbing on step stool) repeatedly throughout the work shift. 
• Use tact and discretion when handling guests personal items.  

ENVIRONMENT:

This position is located indoors and is protected from weather conditions. Work with cleaning chemicals and occasionally work near dogs and other animals.

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.