At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a family that values connection, growth, and purpose. If you’re looking for a role that combines your technical expertise with the opportunity to make a real impact, we’d love to have you join us! 

Are you passionate about leading projects that make a real difference? We are seeking a Senior Business Analyst to join a project team focused on supporting state child support system modernization initiatives. This role will work directly with stakeholders to analyze current systems and processes, define future-state requirements, and support planning and documentation for large-scale system modernization efforts.

What You’ll Do

• Provide subject matter expertise in child support operations, including case initiation, establishment, enforcement, financial management, customer service, reporting, and federal compliance.
• Serve as a liaison between stakeholders and technical teams to define and validate business needs, system requirements, and modernization goals.
• Lead and facilitate requirements gathering sessions, documenting business processes and functional needs in alignment with federal and state program objectives.
• Support the development of planning artifacts such as Feasibility Studies, Cost Benefit Analyses, and system modernization roadmaps.
• Develop and evaluate system alternatives to meet future-state goals, ensuring alignment with business needs and system objectives.
• Identify business process improvement opportunities and work with stakeholders to define actionable reengineering strategies.
• Participate in strategy sessions, stakeholder interviews, site visits, and project presentations.
• Contribute to project documentation including As-Is/To-Be process maps, gap analyses, alternative analyses, and OCSS-compliant planning deliverables.

What We’re Looking For

• At least 5 years of experience in the Child Support Program with strong knowledge of federal regulations and operational processes.
• Minimum 5 years of experience as a business analyst supporting child support programs or systems.
• Strong experience working directly with state agency stakeholders and child support system users.
• Familiarity with child support system modernization efforts, including planning documents such as PAPDs, IAPDs, and RFPs.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, Visio).
• Experience with application lifecycle management tools (e.g., Azure DevOps, Jira) is a plus.
• Willingness to travel as needed; relocation not required.
• Preference given to candidates located near Indianapolis, IN

CSpring is proud to be an equal opportunity employer. We are committed to creating a diverse, inclusive, and empowering workplace. If you’re ready to work with a passionate, talented team and make a meaningful impact through data and technology, we’d love to hear from you.